Project Support Specialist - OCIO, NASA Goddard

ASRC Federal•Greenbelt, MD

1d•$78,149 - $117,286•Onsite

About The Position

ASRC Federal AFSS is seeking a Project Support Specialist to support the Super Intelligence (SI) project within NASA’s HQ/GSFC Office of the Chief Information Officer (OCIO), at NASA Goddard Space Flight Center in Greenbelt, Maryland. The role supports a fast-evolving IT organization and the initiatives of the HQ/GSFC Chief SI Officer (CSIO). The successful candidate will understand large language models, AI coding tools, AI chat and agents, and cloud technologies, and will work effectively in a complex technical environment involving both technical and non-technical personnel. The position coordinates SI communities and engagement activities, tracks adoption and outcomes, maintains communications and learning resources, and helps educate NASA personnel on approved tools, policies, data handling, security, and responsible use. It also provides day-to-day operational coordination and serves as a liaison among the CSIO Team and NASA organizations and stakeholders. Work is onsite at GSFC Monday through Friday, with situational telework available upon approval. Core office hours are 9 a.m. to 4 p.m. EST.

Requirements

Working knowledge of large language model (LLM) concepts, capabilities, limitations, prompting techniques, context windows, hallucinations, grounding, and common enterprise use cases.
Understanding of AI agents, tool use, multi-step workflows, human-in-the-loop processes, autonomous versus supervised agents, and workforce and mission-support applications.
Familiarity with Model Context Protocol (MCP) architecture, including servers, clients, tools, resources, and prompts, and how MCP enables AI assistants and agents to interact securely with enterprise systems and data.
Knowledge of Retrieval-Augmented Generation (RAG), enterprise search, embeddings, vector databases, document ingestion, grounding LLM responses in authoritative information, and maintaining source-system access controls.
Practical experience with modern AI assistants and development tools such as ChatGPT, Microsoft Copilot, Claude Code, Gemini, GitHub Copilot, or comparable enterprise AI platforms.
Basic understanding of REST APIs, API gateways, authentication and authorization, service integrations, and how APIs enable AI applications and agents to interact with enterprise capabilities.
Familiarity with major cloud AI ecosystems such as AWS Bedrock, Microsoft Azure AI, and Google Cloud Vertex AI, including hosted models, enterprise deployment, security, and data governance.
Understanding of AI assurance, including data protection, privacy, cybersecurity, model risk, acceptable use, human oversight, responsible AI, evaluation, and appropriate handling of sensitive organizational information.
Familiarity with methods for evaluating AI solutions, including accuracy, groundedness, task completion, user satisfaction, adoption, productivity or time savings, latency, cost, and other measures of AI value.
Ability to understand emerging AI technologies and translate complex concepts into clear communications, presentations, training materials, guidance, demonstrations, and executive-level briefings for technical and non-technical audiences.
Strong critical-thinking, judgment, and decision-making abilities.
Proficiency in written and verbal communication, including the ability to engage effectively at all organizational levels.
Proficiency in Microsoft Office 365, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
Must meet NASA suitability requirements, including background investigation and citizenship or permanent residency requirements.
Bachelor’s degree and 2–4 or more years of related professional experience, or 7 or more years of related professional experience in lieu of a degree.

Nice To Haves

Hands-on software development experience.

Responsibilities

Coordinate and grow Goddard SI communities of practice, working groups, collaboration forums, office hours, and other activities connecting SI practitioners and interested employees.
Track participation, SI tool adoption, training, use cases, communications reach, workforce engagement, and other indicators to demonstrate progress and inform CSIO priorities.
Maintain SI websites, SharePoint and Teams sites, newsletters, FAQs, guidance, training resources, success stories, and reusable communications materials.
Support campaigns and engagement activities that encourage responsible SI experimentation, adoption of approved tools, knowledge sharing, and development of an SI-enabled workforce.
Help educate NASA personnel about NASA SI policies, approved tools, data-handling expectations, SI assurance practices, security requirements, and responsible-use guidance.
Coordinate meetings, agendas, briefing materials, talking points, minutes, action items, schedules, milestones, deliverables, leadership requests and updates, and other operational activities supporting CSIO initiatives.
Serve as an operational liaison among the CSIO Team, HQ/GSFC organizations, mission and engineering organizations, OCIO, Chief Technologist organizations, communications teams, and other NASA SI stakeholders.
Capture use cases in the central tracker and attend stakeholder meetings to validate use cases and capture priorities.
Perform additional duties as required.