Project Recruitment Associate

M3USA

9d•Remote

About The Position

The Project Recruitment Associate is part of Ekas Market Research, an Australian-based fieldwork agency and wholly owned subsidiary of M3 Inc. Ekas provides qualitative and quantitative market research fieldwork and data-analysis services to the pharmaceutical and healthcare industries in Australia and New Zealand. The role recruits qualified panellists and non-panellists for market research studies using outbound and cold calls, email follow-up, and online desk research. The associate communicates study requirements and participation details, tracks recruitment progress, maintains accurate records, and works to meet agreed targets, milestones, and deadlines. The role also supports participants, recruits and re-engages panel members, and works with US and EU teams to address project-specific issues. The position requires compliance with ISO 20252:2019 and ISO 27001 standards. Video or camera must be on for virtual calls, including meetings, interviews, training, and client- or candidate-facing calls. Confidential alternative arrangements may be available through Human Resources. Working-hour flexibility may occasionally be required to meet deadlines across time zones. Candidates should submit their CV in English.

Requirements

0–1 year of experience in a business-related environment.
Exceptional written and verbal communication skills, including demonstrated knowledge of English grammar rules.
Strong Microsoft Office skills, including Excel, and the ability to learn new technologies and software quickly.
Basic math skills, including the ability to calculate incidence rates, response rates, and profit.
Strong critical-thinking skills and initiative to improve skills and troubleshoot proactively with the PM, using available resources to support project success.
Ability to work autonomously and as part of a team to meet study-specific and departmental objectives.
Self-motivation and ability to reprioritize tasks throughout the workday.
Strong time-management and organizational skills, attention to detail, and ability to multitask.

Nice To Haves

Bachelor’s degree or equivalent experience.
Market research experience.
Interest, natural curiosity, or previous experience or exposure in the healthcare space.

Responsibilities

Recruit qualified panellists and non-panellists for allocated quantitative and qualitative research projects through outbound and cold calling, email follow-up, and online desk research.
Clearly explain study requirements, participation details, and next steps to potential respondents during recruitment calls.
Promptly inform the line manager about recruitment issues, delays, and foreseeable risks that could affect project delivery, and provide information to support corrective action.
Provide feedback on project feasibility and recruitment conditions using market intelligence gathered from potential respondents.
Meet daily call-volume and recruitment strike-rate targets.
Follow established phone communication quality standards and guidelines.
Follow up with study participants by phone to convert them into registered panel members.
Cold call physicians and other healthcare professionals to recruit them to the panel.
Contact inactive panel members and invite them to participate in studies to reactivate their accounts.
Provide professional support to research participants throughout recruitment.
Use multiple systems to investigate and resolve issues, manage complaints, and offer appropriate solutions or alternatives.
Collaborate with US and EU teams to resolve project-specific issues while balancing participant advocacy with company profitability.
Build relationships with panel members through timely, professional communication, effective problem-solving, and creative thinking.
Comply with ISO 20252:2019 and ISO 27001 standards.
Keep video or camera on for virtual calls, subject to confidential alternative arrangements where required through Human Resources.
Occasionally work flexibly to meet project deadlines across different time zones.