Project Recruitment Associate - (US/UK hours)

M3USA

6h•Remote

About The Position

The Project Recruitment Associate recruits qualified panellists and non-panellists for market research studies through outbound and cold calls, email follow-up, and desk research. The role manages assigned recruitment activity, maintains accurate records, monitors progress against project requirements, and meets recruitment targets, milestones, and deadlines. It also supports panel recruitment and engagement, including recruiting healthcare professionals and reactivating inactive panel members, and provides professional support to research participants by investigating and resolving issues. The role collaborates with US and EU teams to resolve project-specific issues, while balancing participant advocacy with company profitability. It requires compliance with ISO 20252:2019 and ISO 27001 standards. Working hours may occasionally need to be flexible to meet project deadlines across time zones. Video or camera must be on for virtual calls, with confidential alternative arrangements potentially available through Human Resources. This is an independent contractor position; applicants are asked to confirm whether they have or will register as a self-employed contractor or freelancer, or establish a personal limited company.

Requirements

0–1 year of experience in a business-related environment.
Exceptional written and verbal communication skills, including knowledge of English grammar rules.
Strong Microsoft Office skills, particularly Excel, and ability to learn new technologies and software quickly.
Basic math skills, including the ability to calculate incidence rates, response rates, and profit.
Strong critical-thinking skills and initiative to improve skills and troubleshoot proactively with the project manager, using available resources to support project success.
Ability to work autonomously and as part of a team to meet study-specific and departmental objectives.
Self-motivation and ability to reprioritize tasks throughout the workday.
Exceptional time-management and organizational skills, attention to detail, and ability to multitask.
Submit a CV in English.
For the independent contractor position, confirm whether you have or will register with a state or national tax department as a self-employed contractor or freelancer, or establish a personal limited company.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
Market research experience is desirable but not required.
Interest, natural curiosity, or previous experience or exposure within the healthcare space.

Responsibilities

Recruit qualified panellists and non-panellists for allocated quantitative and qualitative research projects using outbound and cold calls, email follow-up, and online desk research.
Explain study requirements, participation details, and next steps to potential respondents during recruitment calls.
Inform the line manager promptly about recruitment issues, delays, or foreseeable risks that may affect project delivery, and provide information to support corrective action.
Share feedback on project feasibility and recruitment conditions based on market intelligence gathered from potential respondents.
Meet daily call-volume and recruitment strike-rate targets and follow phone communication quality standards and guidelines.
Follow up with study participants by phone to convert them into registered panel members.
Cold call physicians and other healthcare professionals to recruit them to the panel.
Contact inactive panel members and invite them to participate in studies to reactivate their accounts.
Provide professional support to research participants throughout recruitment.
Use multiple systems to investigate and resolve issues, manage complaints, and provide appropriate solutions or alternatives.
Collaborate with US and EU teams to resolve project-specific issues while balancing participant advocacy with company profitability.
Build strong panel-member relationships through timely, professional communication, effective problem-solving, and creative thinking.
Comply with ISO 20252:2019 and ISO 27001 standards.
Keep video or camera on for virtual calls, subject to confidential alternative arrangements handled through Human Resources when required.