Project Recruitment Team Lead (US hours)

M3USA

6h•Remote

About The Position

The Project Recruitment Team Lead oversees the Project Recruitment Associate team and supports recruitment for quantitative and qualitative market research projects through calling efforts. The role is responsible for helping the team deliver project completes at the required quality level while meeting agreed KPIs, recruitment targets, milestones, and deadlines. It manages workload and records, monitors progress against project requirements, and provides day-to-day direction, training, mentoring, coaching, and performance support to team members. The position also recruits qualified panellists and non-panellists, supports panel engagement and reactivation, and provides professional assistance to research participants. It works with Company personnel and US and EU teams to address project issues, inform project feasibility and proposals, and support business growth. The engagement requires compliance with ISO 20252:2019, ISO 27001, and applicable Company quality, security, and confidentiality requirements. Video must be on for virtual meetings and calls unless alternative arrangements are discussed with the Company’s engagement contact. This is an independent contractor position.

Requirements

At least 2 years of outbound dialing or outbound sales experience.
Exceptional written and verbal communication skills, including demonstrated knowledge of English grammar rules.
Strong Microsoft Office skills, particularly Excel, and the ability to learn new technologies and software quickly.
Basic math skills, including the ability to calculate incidence rates, response rates, and profit.
Strong critical-thinking skills and initiative to improve skills and proactively troubleshoot with the PM using available resources.
Ability to work autonomously and as part of a team to meet study-specific and departmental objectives.
Self-motivation and ability to reprioritize tasks throughout the workday.
Exceptional time management, organizational skills, attention to detail, and ability to multitask.
Compliance with ISO 20252:2019 and ISO 27001 standards as part of the services provided.
Reliable availability consistent with the schedule agreed for the engagement.

Nice To Haves

Bachelor's degree or equivalent.
Experience in healthcare, B2B, or B2C calling for market research projects.
Interest, natural curiosity, or previous experience or exposure in the healthcare space.

Responsibilities

Recruit qualified panellists and non-panellists for allocated quantitative and qualitative research projects using outbound and cold calling, email follow-up, and online desk research.
Communicate study requirements, participation details, and next steps to potential respondents.
Provide feedback on project feasibility and recruitment conditions based on market intelligence gathered from potential respondents.
Meet daily call-volume and recruitment strike-rate targets, following phone communication quality standards and guidelines.
Assign projects and manage team workload distribution, ensuring all projects are assigned for outbound calling.
Train, mentor, and support team members through day-to-day direction, results tracking, and skill development.
Monitor calls, review procedures, and provide regular coaching and role-play to ensure adherence to calling procedures, quality standards, and expectations.
Identify performance gaps and work with leadership on appropriate development plans, feedback, and follow-up.
Partner with CR team leads to provide input for feasibility, proposal development, and business growth opportunities through custom calling efforts.
Follow up with study participants by phone to convert them into registered panel members.
Contact inactive panel members and invite them to participate in studies to reactivate their accounts.
Provide professional support to research participants throughout the recruitment process.
Use multiple systems to investigate and resolve issues, manage complaints, and offer appropriate solutions or alternatives.
Collaborate with US and EU teams to resolve project-specific issues while balancing participant advocacy with company profitability.
Build strong relationships with panel members through timely, professional communication, effective problem-solving, and creative thinking.
Maintain reliable availability consistent with the agreed engagement schedule and communicate with Company stakeholders in a timely manner.
Participate in virtual meetings and calls with the camera on, cooperate respectfully with stakeholders, and incorporate updated procedures into service delivery.
Comply with ISO 20252:2019, ISO 27001, and applicable Company quality, security, and confidentiality requirements.