Project Manager- Customer Service Based

Moore Digital Print and Mail Center, Tulsa•Tulsa, OK

4d•Onsite

About The Position

Moore- Digital Print and Mail Center, Tulsa is seeking a Project Manager. In this position, you will coordinate and manage all aspects of customer service by overseeing job production and delivering multiple projects on time, on target, and on budget, simultaneously. This role involves managing production against established timelines, working with internal and external customers, production, purchasing, scheduling, and sales to ensure jobs are planned and completed correctly. You will also back up Sales Executives, participate in team-building and career development, handle job order entry, proof-reading, USPS permit purchases, execute change orders, and implement pre-invoicing as needed. Additionally, you will assist the CRM by refining cost estimates, work cooperatively within a team, and potentially assume leadership roles within a designated POD. Maintaining professionalism in dress, communication, and actions, keeping a clean and safe work environment, proactively alerting supervisors to potential issues, and actively participating in continuous improvement processes are also key aspects of this role. Consistent and reliable attendance is mandatory, along with performing other assigned duties.

Requirements

Strong verbal and written communication skills
Computer literacy is an essential function of this position
Ability to perform basic math skills
Must be detail oriented
Create a motivating work environment by working as a team and or completing tasks as an individual
Color Recognition
Ability to multitask and work on multiple jobs at a time
Ability to handle a stressful environment at times
Must be able to consistently lift 25lbs
Required to stand for long periods of time, stoop, bend at waist, and move about the facility
Required to grip, twist, and turn with both hands for long periods of time

Nice To Haves

A basic understanding of the printing processes, letter shop processes, and USPS regulations as it pertains to 1st class and bulk mail design and compliance a plus

Responsibilities

Attend Daily Production Meeting as requested
Management of production against a pre-established production timeline
Responsible for working directly with internal and external customers, production, purchasing, scheduling and sales to assure jobs are planned and completed correctly.
Back up Sales Executives by requesting quotes and production schedules on an as needed basis
Participation in regular team buildings sessions and career development training sessions is expected
Job Order Entry, Proof-Reading, Purchase USPS permits as applicable, Execute change orders implement pre-invoicing as needed
Assist the CRM by refining cost estimates throughout the project as additional data is obtained as directed.
Works co-operatively with others, being part of a team, learn to assume the role of a leader within designated POD
Oversee job production and comply with job timeline
Must be professional in dress, communication and actions
Maintain a clean and safe working environment
Proactively alert the supervisor and manager to any potential issues that would negatively impact a job from making production
Actively participate in the continuous improvement process for quality control, productivity, and operating procedures
Consistent and reliable attendance is mandatory
All other duties as assigned