Customer Project Manager

Schneider Electric•Raleigh, NC

2d•Hybrid

About The Position

Join us as a Customer Project Manager, where you will lead the execution of customer projects from order conversion through delivery, invoicing, and post-sale support. You will serve as a central point of contact between customers, distributors, contractors, manufacturing plants, and sales teams to keep projects moving and deliver a strong customer experience.

Requirements

3 years of experience in project management, project coordination, order management, customer success, account management, or a similar customer-facing role
Experience coordinating projects or customer orders involving multiple internal and external stakeholders
Strong communication and customer relationship skills
Excellent organization, prioritization, and time management
Ability to manage multiple projects and stakeholders simultaneously
Strong problem-solving and decision-making skills
Self-motivated and comfortable working independently
Ability to influence and collaborate across cross-functional teams
Adaptability and comfort working through ambiguity and changing priorities

Nice To Haves

Industry experience in energy management, electrical infrastructure, industrial automation, manufacturing, or a related field is preferred, but not required
Bachelor's degree preferred, but not required
PMP certification is not required

Responsibilities

Lead the execution of customer projects from order conversion through product delivery and invoicing.
Serve as a primary liaison between customers, distributors, manufacturing plants, sales teams, and other internal partners.
Coordinate shipment schedules, change orders, material modifications, customer requests, and project updates.
Proactively communicate project status, delays, risks, and changes while managing customer expectations.
Work across internal teams to resolve order and delivery issues, escalate challenges when needed, and keep projects on track.
Manage multiple projects and competing priorities in a dynamic environment where priorities can change quickly.
Build strong customer and stakeholder relationships through proactive communication, collaboration, and follow-through.