Customer Service Representative (Indianapolis Based)

Hope Plumbing, Heating & Cooling • Indianapolis, IN

3d • Remote

About The Position

Hope Plumbing, Heating, and Cooling is seeking a customer service representative to drive customer satisfaction by responding to inquiries, addressing customer needs, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and provides high-quality service in every interaction. Applicants must reside in Indiana. This is a remote position based at home, with in-office training; working from home is expected unless management pre-approves another arrangement. The available standard shifts are 11:00 AM–8:00 PM or 10:00 AM–7:00 PM, Monday through Friday, with a one-hour lunch break.

Requirements

• Must reside in Indiana.
• 1–2 years of proven experience supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above-and-beyond service.
• Excellent time-management and prioritization skills.
• Familiarity with a CRM system.

Responsibilities

• Answer incoming calls and emails to address customer questions, requests, and issues.
• Advise customers on how to successfully use the product or service based on their individual needs.
• Maintain working product knowledge and ensure information provided to customers is accurate, current, and strategic.
• Record customer interactions in the internal CRM system to support cross-functional awareness and relationship development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed