Customer Service Specialist - Indianapolis, IN

InHealth Systems and Services•Noblesville, IN

6d•$17 - $19•Onsite

About The Position

Neb Doctors is a pediatric-focused Durable Medical Equipment company operating in 10 states. It serves patients, providers, and payers, primarily with respiratory equipment and supplies, breast pumps and supplies, maternity products and supplies, and phototherapy equipment. The Customer Service Specialist processes orders, troubleshoots equipment issues, responds to patient and provider inquiries, and assists with insurance verification, prior authorizations, and payer-related requests. The position may also serve as a site coordinator for required office locations in each state. Site coordination responsibilities include acting as the local contact for corporate headquarters and vendors, and serving as the local contact for inspections by Medicare, Medicaid, licensing, or accreditation entities in coordination with the responsible person at corporate headquarters. This is a full-time, 40-hour-per-week position performed 100% in the office, near Indianapolis, Indiana. The role reports to Senior Billing Operations Management.

Requirements

Must live near Indianapolis, Indiana.
Knowledge of medical insurance, government payers (Medicare and Medicaid), managed care plans, deductibles, co-pays, and contractual adjustments.
Fast and accurate data-entry skills.
Excellent written and verbal communication skills.
Intermediate experience with MS Word, Adobe, and Excel.
Ability to multitask.

Nice To Haves

College degree preferred.
Knowledge of Durable Medical Equipment preferred.
A minimum of 2 years’ experience posting insurance charges and payments and working medical accounts receivable preferred.

Responsibilities

Process orders for respiratory equipment and supplies, breast pump equipment and supplies, maternity products and supplies, and phototherapy equipment as requested and directed by management.
Troubleshoot equipment issues and arrange replacement equipment as needed.
Respond to patient inquiries regarding statements and balances.
Respond to requests and questions from providers, including medical offices, clinics, urgent care centers, and hospitals.
Assist with insurance eligibility verification, benefits confirmation, and prior authorization requests and follow up with payers.
Assist with payer-related audit requests and patient record requests as directed.
Complete other projects and tasks as needed.
Act as the primary local contact for corporate headquarters when serving as a site coordinator.
Act as the local liaison for vendors servicing the location, such as HVAC, shredding services, telephone providers, and landlords.
Act as the primary local contact for site inspections by Medicare, Medicaid, licensing, or accreditation entities, in coordination with the responsible person at corporate headquarters.