Field Engineering Specialist - Indianapolis, IN

Roche • Indianapolis, IN

1d • $71,100 - $132,000 • Onsite

About The Position

Roche Support Network is seeking a Field Engineering Specialist to provide technical service to laboratory customers in an assigned territory, supporting Roche product lines in the South Side Indianapolis area. The role includes routine technical support, on-site service and repair, preventative maintenance, and response to technical and service-related customer issues. The specialist diagnoses and resolves mechanical, hardware, software, and system failures, documents work, contributes to quality improvement, and focuses on customer satisfaction. This is a field-based position requiring up to 15% travel, including some overnight travel. The ideal candidate lives in Indianapolis or within 10 miles. Relocation benefits are not available.

Requirements

• High school diploma and two years of technical school, equivalent military training, or equivalent work experience; alternatively, a bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field.
• With the high school/technical training or equivalent pathway: five years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• With the bachelor's degree pathway: one to two years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
• Successfully complete training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel.
• Ability to support after hours and on weekends or holidays.
• Ability to maintain strong customer relationships.

Nice To Haves

• Eight or more years of progressive experience, or a bachelor's degree in a relevant field plus four or more years of progressive experience.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• Ability to serve as an internal technical resource.

Responsibilities

• Provide technical repair expertise for assigned Roche product lines.
• Deliver service to laboratory customers in the assigned territory.
• Provide routine technical support and on-site service and repair of Roche products.
• Act as a customer contact for technical and service-related issues.
• Perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities and contribute to quality improvement.
• Focus on maximizing customer satisfaction.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• Benefits are available as detailed at the link provided in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED