Field Engineering Specialist - Indianapolis, IN

Roche • Indianapolis, IN

3d • $71,100 - $132,000 • Onsite

About The Position

The Field Engineering Specialist provides technical repair and support for Roche-assigned product lines, serving laboratory customers in an assigned territory. This field-based position supports the South Side of Indianapolis, Indiana; the ideal candidate lives in Indianapolis or within 10 miles. The role involves routine technical support, on-site service and repair, preventative maintenance, and resolving technical and service-related customer issues. The specialist diagnoses mechanical, hardware, software, and system failures, documents activities, contributes to quality improvement, and works to maximize customer satisfaction. Travel may be up to 15%, including some overnight travel. Relocation benefits are not available.

Requirements

• High school diploma and two years of technical school, equivalent military training, or equivalent work experience; alternatively, a bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field.
• With a high school diploma and technical training or equivalent, five years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• With a relevant bachelor's degree, one to two years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
• Successful training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel.
• Ability to provide support after hours and on weekends or holidays, and to maintain strong customer relationships.

Nice To Haves

• Eight or more years of progressive experience, or a bachelor's degree in a relevant field plus four or more years of progressive experience.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• Ability to serve as an internal technical resource.

Responsibilities

• Provide technical repair for Roche-assigned product lines.
• Deliver service to laboratory customers in the assigned territory.
• Provide routine technical support and on-site service and repair of Roche products.
• Serve as a customer contact for technical and service-related issues.
• Perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
• Provide support after hours and on weekends or holidays, as needed.

Benefits

• A discretionary annual bonus may be available based on individual and company performance.
• The position qualifies for company benefits detailed at the linked benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED