Field Technician C (Indianapolis, IN)

L3Harris•Indianapolis, IN

About The Position

L3Harris Technologies is seeking a Field Technician for its Field Services organization supporting the Federal Aviation Administration (FAA). The role provides field support for FAA contracts and programs, including FTI, ADS-B, DCNS, and other Field Services programs as required. The technician works at customer remote locations, including in a scheduled and on-call capacity, and may occasionally travel outside the assigned area to support FAA customer needs. The position involves installing, repairing, configuring, testing, and performing preventive maintenance on a variety of equipment. The technician documents work performed, coordinates with the NOCC, SAC, and Helpdesk to resolve field issues, and maintains tools, test equipment, parts, inventory, and a personal or company vehicle. The role requires following equipment drawings, task orders, and applicable L3Harris and program-specific policies and procedures. It may require work outside regularly scheduled hours, including responding to after-hours needs.

Requirements

High school diploma or equivalent and at least 6 years of prior relevant experience; or a post-secondary/associate degree and at least 2 years of prior relevant experience.
Possess and maintain a valid driver’s license and satisfactory driving record as a condition of initial and continued employment.
Ability to obtain and maintain an FAA security clearance.
Ability to work from home in an on-call status.
Willingness to travel, potentially up to 100% of the time, to remote sites within a three-hour drive of the base location; travel outside the assigned region may also be requested.
Ability to use ladders and step stools to reach heights of approximately 10 feet.
Willingness and ability to work outside regularly scheduled hours and respond to after-hours emergency calls as required.
Excellent customer service skills.
Ability to work in a high-stress, high-visibility environment.
Ability to lift items up to 32 pounds.

Nice To Haves

Network+, CCNA, CCNP, CCNA Wireless, or A+ certification.
Good working knowledge of cable connectors and replacement, including RJ-11, RJ-45, DB-25, V.35, and RS-449.
Excellent working knowledge of fiber and working knowledge of multiplexes, network topology, Frame Relay, Fractional T-1, SONET, ATM, private line, and voice and data applications.
Good working knowledge of AC and DC power testing, including three-phase AC, and familiarity with configuring and operating 24VDC and 48VDC power supplies.
Experience with network and circuit testing using T1 testing specifications, DS3 testing, digital testing (BERT), and analog VG testing within Bell Core standards.
Working knowledge and use of network test equipment such as JDSU HST, Ameritech AM5XT, Sage 935, digital oscilloscopes, Halcyon 704A, Para-scope, or other T1/DS3 test sets.
IP-based knowledge and experience configuring routers and switches.
Experience installing equipment racks, including wall-mount, raised-floor, and concrete installations.

Responsibilities

Provide technical support for FAA programs and systems, including FTI, MS, ADS-B, DCNS, WMSS, and others supported by L3Harris.
Install, repair, configure, test, and perform preventive maintenance on equipment at customer remote locations.
Work remotely in scheduled and on-call capacities at customer locations within the assigned area.
Occasionally travel to remote sites outside the assigned area to support FAA customer needs or requests.
Read, understand, and follow equipment drawings and task orders.
Take notes and document work performed at customer locations.
Coordinate by phone with the NOCC, SAC, and Helpdesk to resolve field issues.
Maintain tools, test equipment, parts and electronics, truck stock inventory, and a personal or company vehicle.
Prepare for assigned tasks before dispatching.
Work outside regularly scheduled hours when needed to meet customer needs.
Follow L3Harris and program-specific policies and procedures in coordination with the supervisor (ASL).