Field Technician I - INDIANAPOLIS, IN
About The Position
Lumen is hiring a Field Technician I to support its network infrastructure in Indianapolis, Indiana. The role manages materials and assets, maintains tools and test equipment, and assists with installing, provisioning, testing, troubleshooting, and maintaining network and transmission services and equipment. The technician helps identify and restore service interruptions, protects network integrity, and performs level 1 preventive maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants. The position also involves learning and using Lumen’s trouble ticket, provisioning, time tracking, and materials systems; updating installation and inventory records; documenting work and time; and providing status reports and escalating issues. Work may include network and customer-premise equipment, outside plant facility locating, and installations or changes involving transport, Ethernet, SONET, IP, fiber-optic, wavelength, and edge-compute technologies. On-call availability, standby, dispatch, callouts, and overtime are required as business needs dictate.
Requirements
- High school diploma or GED, or up to 2 years of relevant job experience including at least 1 year in network monitoring, installation, or maintenance/repair.
- Experience and/or knowledge in at least one technician discipline: transmission (DS1/DS3/SONET), switching (circuit switching/SS7), TCP/IP (routers or higher-layer protocols), or outside plant (fiber locating, OTDR, or mass fusion splicing).
- Knowledge of locating fiber-optic cable, right-of-way, and As-Builts.
- Ability to maintain site security and cleanliness.
- PC skills and familiarity with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Valid driver’s license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
- Availability for rotational 24x7 on-call duty, standby, callouts, dispatch, and overtime as dictated by business needs.
Nice To Haves
- At least 2 years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and demonstrate good time-management skills.
Responsibilities
- Troubleshoot network equipment, remove or replace defective equipment, and coordinate with appropriate resources to isolate issues and restore the network.
- Identify potential problem areas proactively to protect network and company integrity.
- Assist with installation, changes, decommissioning, and testing of next-generation network technologies, including edge compute, wavelength, fiber-optic transport, Ethernet, SONET, and IP network layers.
- Install and test network and customer-premise equipment, including delivery and installation of end-user services.
- Use industry-standard software and hardware tools to locate, mark, and protect underground outside plant facilities.
- Perform AC power work on a limited basis and DC power installations, including tertiary and BDCBB.
- Manage assets and replenish on-site and truck materials; coordinate shipping and receiving of company and customer materials.
- Maintain tools, test sets, and network equipment.
- Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Learn and use Lumen trouble ticket, provisioning, time tracking, and materials systems and applications.
- Update and report inventory changes, complete system transactions, enter time logs, respond to information requests and escalations, and provide management with assignment status updates and reports.
- Evaluate individual performance against area or national objectives using provided reports and tools, and identify improvement areas with manager support.
- Perform other duties assigned by the management team.
- Maintain site security and cleanliness.
- Participate in rotational 24x7 on-call coverage, standby, callouts, dispatch, and overtime as required by the business.
Benefits
- Comprehensive package featuring health, life, and voluntary lifestyle benefits, plus other perks intended to support physical, mental, emotional, and financial wellbeing.
- Bonus structure, including potential short-term incentives, long-term incentives, and/or sales compensation; details are discussed during the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
