Field Service Technician - Indianapolis, IN

Vertiv • Indianapolis, IN

1d • Onsite

About The Position

The Field Service Technician performs scheduled and remedial (break-fix) service on small- to medium-sized UPS, power distribution unit, and battery system products serviced by Vertiv. The role supports products and services sold to the Edge market segment, including retail, financial, and municipal customers, and work is performed commensurate with classroom and on-the-job training. The technician establishes and maintains excellent rapport with customers, co-workers, sales representatives, and others.

The position includes on-site and phone customer assistance, technical troubleshooting and service, implementation of field change notices, safety and vehicle practices, administrative reporting and inventory maintenance, and work to maintain customer satisfaction and productivity. The role requires travel and a flexible schedule that may include weekends, evenings, and holidays.

Requirements

• High school or vocational school diploma.
• A valid driver's license.
• Ability to travel for work.
• Professional and respectful written and verbal communication skills.
• Ability to prioritize and balance technical and administrative tasks and manage time effectively.
• Ability to collaborate with peers, customers, suppliers, and leadership.
• Ability to complete administrative work such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
• Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to follow written technical documentation, including procedures and product manuals.
• Ability to use elementary fix and repair techniques and complete service tasks under directed supervision, returning equipment to full operating condition.
• Ability to summarize and report work performed in written and verbal form.
• Proficiency with personal computers and associated applications, including Microsoft Office and Vertiv software.
• Ability to meet the physical requirements of the position, including regularly standing, walking, handling tools or components, reaching, stooping, kneeling, crouching, or crawling; frequently sitting and climbing or balancing; and lifting up to 50 pounds consistently and up to 75 pounds occasionally.
• Ability to pass a pre-employment drug test, background check, and motor vehicle records check.
• Must be legally authorized to work in the United States; employment sponsorship is not provided.

Nice To Haves

• ASEET or AMEET qualification, or progress toward one.
• Two to four years of military experience in a related technical field.
• Zero to two years of relevant industry experience.

Responsibilities

• Perform assigned service tasks in accordance with company policies and procedures, under direct supervision or independently as appropriate to training completion.
• Provide on-site and phone assistance to customers and communicate with Technical Support about technical or procedural issues.
• Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
• Follow published safety guidelines, maintain and operate the company vehicle in accordance with local laws and company policy, wear required PPE, and report work-related accidents or injuries within 24 hours.
• Follow the work-hours policy, including the 14-hour rule.
• Complete accurate and timely administrative tasks, including time cards, expense and mileage reports, service request closures, and service reports.
• Maintain individual inventory, perform cycle counts, and care for company property such as the vehicle, credit cards, PPE, test equipment, and laptop.
• Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and attend customer meetings as required.
• Complete scheduled maintenance documentation and provide it to the customer and local office after each assignment.
• Strive to achieve first-time fixes and maintain customer satisfaction rates in accordance with company guidelines.
• Maximize productivity by combining service opportunities and complete technical and administrative work efficiently and on time.
• Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain productive utilization.
• Meet or exceed customer on-site response-time requirements and follow company startup and escalation procedures.
• Maintain adequate internal communications and comply with company dress-code and safety regulations.

Benefits

• Company vehicle
• Smartphone
• Laptop
• Personal protective equipment (PPE) and other tools of the trade
• 401(k)
• Profit sharing
• Generous PTO/vacation plan
• Medical insurance
• Vision insurance
• Dental insurance
• Technical and leadership development
• Technical training at a training academy or regional training center
• 24/7 technical and factory support
• Technical online libraries with product documentation, work instructions, and troubleshooting guides
• Work/life balance commitment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED