Field Service Technician - Indianapolis, IN

Vertiv Group•Indianapolis, IN

6h•Onsite

About The Position

Vertiv is seeking a Field Service Technician to perform scheduled and remedial (break-fix) service on small- to medium-sized UPS, power distribution unit, and battery system products, with duties appropriate to the employee’s classroom and on-the-job training. The role primarily supports Vertiv’s Edge market, including retail, financial, and municipal customers. The technician works under direct supervision or independently according to training completion and is expected to maintain strong rapport with customers, coworkers, sales representatives, and others. The role includes on-site and telephone customer assistance, communication with Technical Support, implementation of Field Change Notices, safe operation of a company vehicle, accurate service and administrative documentation, inventory management, and maintaining customer satisfaction and productivity. Travel is required, and work schedules may be flexible, including weekends, evenings, and holidays. Candidates must have a valid driver’s license and pass pre-employment drug, background, and motor vehicle records checks. The position has physical requirements, including regularly lifting up to 50 pounds and occasionally lifting up to 75 pounds. Vertiv provides technical training through its Training Academy or Regional Training Center, technical resources including 24/7 Technical/Factory Support, and tools and equipment for the role. The company describes a strong safety and customer-service culture, employee technical and leadership development, and a commitment to work/life balance.

Requirements

High school or vocational school diploma.
Valid driver’s license.
Ability to travel and work flexible schedules that may include weekends, evenings, and holidays.
Professional and respectful written and verbal communication skills.
Ability to manage time and balance technical work with administrative tasks.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete reports, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
Basic site evaluation skills, including assessment of environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, procedures, and product manuals.
Ability to perform basic fix and repair techniques under directed supervision and restore units to full operating condition under directed supervision.
Computer proficiency with Microsoft Office and associated applications and software.
Ability to meet the physical demands of the role, including regularly lifting up to 50 pounds and occasionally up to 75 pounds, standing, walking, handling tools or components, reaching, stooping, kneeling, crouching, crawling, sitting, and climbing or balancing.
Successfully pass a pre-employment drug test, background check, and motor vehicle records check.
Legally authorized to work in the United States; visa sponsorship is not available.

Nice To Haves

ASEET or AMEET, or progress toward either qualification.
Two to four years of military experience in a related technical field.
Zero to two years of relevant industry experience.

Responsibilities

Perform scheduled and remedial service tasks on assigned products in accordance with company policies and procedures.
Work under direct supervision or independently based on completed training.
Provide on-site and telephone assistance to customers.
Communicate with Technical Support about technical or procedural issues.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety Field Change Notices, Field Change Notices, and Service Tips.
Follow safety guidelines, wear appropriate PPE, comply with work-hour policies, and report work-related accidents or injuries within 24 hours.
Operate and maintain a company vehicle in accordance with local laws and company policies.
Complete accurate and timely administrative tasks, including time cards, expense and mileage reports, service request closures, and service reports.
Maintain individual inventory, perform cycle counts, and care for company property and equipment.
Communicate appropriately with internal and external customers and provide estimated arrival times where applicable.
Complete scheduled maintenance documentation and provide it to the customer and local office after each assignment.
Work to provide first-time fixes and maintain customer satisfaction rates in accordance with company guidelines.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate site and equipment for appropriate billing status.
Meet productivity utilization and on-site response-time requirements and follow startup and escalation procedures.
Maintain adequate internal communications and comply with dress code and safety regulations.
Attend customer meetings as required.
Evaluate site conditions, including environmental temperature and general operating conditions.
Use technical documentation, procedures, and product manuals to perform service tasks; apply basic repair techniques under directed supervision.
Return serviced units to full operating condition under directed supervision and summarize work performed verbally and in writing.
Maintain company property, including the company vehicle, credit cards, PPE, test equipment, and laptop.

Benefits

Company vehicle
Smartphone
Laptop
Personal protective equipment (PPE)
Tools of the trade
401(k)
Profit sharing
Generous PTO/vacation plan
Medical insurance
Vision insurance
Dental insurance
Technical and leadership development
Technical training at a Training Academy or Regional Training Center
24/7 Technical/Factory Support
Technical online libraries of product documentation, work instructions, and troubleshooting guides
Work/life balance