Customer Experience Representative - Indianapolis InternationalAirport

Enterprise•Indianapolis, IN

5d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for the National/Alamo brands at the Indianapolis International Airport. The role provides friendly, efficient customer transactions and service, offers company-approved products and services, and facilitates rental and return transactions by verifying and documenting necessary driver information. The position pays $20.67 per hour, with bonus opportunities. The stated schedule is Monday off; Tuesday through Thursday, 8:00 p.m. to 6:00 a.m.; Friday and Saturday off; and Sunday, 8:00 p.m. to 6:00 a.m.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
High school diploma or GED required.
At least two years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than two moving violations and/or at-fault accidents in the past two years.
No drug- or alcohol-related convictions on driving record in the past five years, such as DUI/DWI.

Responsibilities

Meet and greet customers professionally, in a friendly and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.