Customer Experience Representative - Indianapolis InternationalAirport

Enterprise Mobility•Indianapolis, IN

6d•Onsite

About The Position

Enterprise Mobility's National/Alamo brands are hiring a Customer Experience Representative at the Indianapolis International Airport. The role provides friendly, efficient service and completes rental transactions, including verifying and documenting driver information to support timely rental and return experiences. The position pays $20.67 per hour, with bonus opportunities, and follows the listed overnight schedule: Tuesday through Thursday and Sunday, 8:00 p.m. to 6:00 a.m.; Monday, Friday, and Saturday off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than two moving violations and/or at-fault accidents in the past 2 years.
No drug- or alcohol-related convictions on driving record in the past 5 years, such as DUI/DWI.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve matters for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess rental vehicle condition upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required maintenance.
Build knowledge and skills and pursue on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.