Customer Experience Representative

Coastal Waste & Recycling Inc • Boca Raton, FL

2d

About The Position

As a Customer Experience Representative at Coastal Waste & Recycling, you will serve as a voice of the company, building customer trust through attentive and effective service. You will support customers across multiple Coastal locations and markets, working collaboratively with teammates and Operations to provide consistent, timely, and accurate assistance. The role involves responding to inquiries, resolving concerns, processing service requests and account transactions, and using company systems to maintain accurate records. You will also follow up with customers when appropriate and support special projects and customer experience initiatives.

Requirements

• Previous customer service experience.
• Strong communication and active listening skills.
• A positive attitude and passion for helping people.
• Excellent problem-solving and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfort using computers and learning new technology.
• Experience with Microsoft Office applications.

Nice To Haves

• Bilingual in English and Spanish or English and Creole.

Responsibilities

• Deliver customer service through phone, email, and other communication channels.
• Respond to inquiries about services, billing, account information, and service requests.
• Resolve customer concerns by identifying solutions and partnering with Operations to ensure timely follow-up.
• Accurately process account changes, new service requests, cancellations, and other customer transactions.
• Maintain detailed and accurate customer records in company systems.
• Communicate clearly and professionally while building positive customer relationships.
• Collaborate with teammates across Coastal markets to balance workloads and provide seamless support.
• Follow up with customers when appropriate to confirm concerns have been resolved and expectations exceeded.
• Support special projects and other customer experience initiatives as assigned.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Employee referral program.
• Career growth and advancement opportunities.
• Collaborative team environment.
• Opportunity to make a difference for customers every day.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed