Customer Service - Greeter - Indianapolis Airport
About The Position
The Greeter provides superior, friendly, and efficient service throughout the rental car process. The role greets Emerald Club members, addresses their needs, and helps them select vehicles according to Emerald Aisle program guidelines. The Greeter contributes to a friendly, efficient customer environment and helps make transactions quick and efficient. The position is located at Indianapolis Airport and pays $16 per hour. Available schedules are Monday, Thursday, and Friday from 12:00 p.m. to 9:00 p.m. and Saturday and Sunday from 2:00 p.m. to 11:00 p.m. (off Tuesday and Wednesday), or Tuesday through Friday and Sunday from 5:00 p.m. to 1:00 a.m. (off Monday and Saturday).
Requirements
- Must be at least 18 years old.
- Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
- High school diploma or GED required.
- At least 1 year of prior customer service, retail, or administrative support experience.
- Valid driver's license with no more than two moving violations and/or at-fault accidents in the past 2 years.
- No drug- or alcohol-related convictions on driving record in the past 5 years, such as DUI/DWI.
Responsibilities
- Coordinate proactively with shuttlers, auto detailers, return agents, and managers to ensure proper vehicle supply.
- Welcome members as they exit the bus or arrive on the lot.
- Direct customers to the exit booth, provide local directions and maps, and provide return directions where applicable.
- Assist members with questions and concerns to minimize counter visits.
- Communicate customer service issues to management.
- Ensure hangtag information is completed correctly.
- Maintain clean, low-mileage fleet mix requirements.
- Maintain the Emerald Aisle for cleanliness.
- Thank members for their business.
- Provide upgraded vehicles upon request.
- Perform other customer service-related duties to meet customer needs.
- Seek to improve job performance through self-assessment, skill development, training, and goal setting.
- Maintain regular and reliable attendance and punctuality.
- Perform miscellaneous job-related duties as assigned.
Benefits
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401(k) with matching profit sharing
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
