Customer Service - Greeter - Pittsburgh Airport
About The Position
Enterprise Mobility is hiring a Greeter for the National/Alamo brands at Pittsburgh International Airport. The Greeter provides friendly, efficient service throughout the rental car process, with a focus on greeting Emerald Aisle members and fulfilling their needs. The role helps members select vehicles according to Emerald Aisle program guidelines, maintains a welcoming and efficient customer environment, and assists in making transactions quick and efficient. The pay is $16.50 per hour. Available schedules are Monday through Friday, 8:00 a.m. to 4:30 p.m.; Monday through Friday, 10:00 a.m. to 6:30 p.m.; or Sunday through Thursday, 10:00 a.m. to 6:30 p.m. The position is located at Pittsburgh International Airport (PIT), Rental Car Acc Rd Lot 7, Pittsburgh, PA 15231.
Requirements
- Must be at least 18 years old.
- Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
- High school diploma or GED required.
- At least 1 year of prior customer service, retail, or administrative support experience.
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
- No drug- or alcohol-related conviction on the driving record in the past 3 years.
Responsibilities
- Coordinate proactively with shuttlers, auto detailers, return agents, and managers to ensure proper vehicle supply.
- Welcome members as they exit the bus or arrive on the lot.
- Direct customers to the exit booth, provide local directions and maps, and provide return directions where applicable.
- Assist members with questions and concerns to minimize counter visits.
- Communicate customer service issues to management.
- Ensure hangtag information is completed correctly.
- Maintain clean, low-mileage fleet mix requirements.
- Maintain Emerald Aisle cleanliness.
- Thank members for their business.
- Provide upgraded vehicles upon request.
- Perform other customer service-related duties to meet customer needs.
- Seek to improve job performance through self-assessment, skill development, training, and goal setting.
- Maintain regular and reliable attendance and punctuality.
- Perform miscellaneous job-related duties as assigned.
Benefits
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401(k) with matching profit sharing
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
