Greeter- JFK Airport

Enterprise Mobility•New York, NY

5d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Greeter at John F. Kennedy International Airport in New York. The Greeter provides friendly, efficient service throughout the rental car process, greets Emerald Club members, and helps fulfill their needs. The role provides vehicle selections according to Emerald Aisle program guidelines, maintains a welcoming and efficient customer environment, and helps make transactions quick and easy. The position pays a base rate of $19.47 per hour, with a health care supplement of up to $5.92 per hour, for a potential total hourly rate of $25.39. The supplement may be adjusted after the first 90 days based on the employee’s selected benefits. Additional bonuses may be available. The schedule is Monday through Friday, 2:00 p.m. to 10:30 p.m., with a 30-minute lunch break.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States without requiring current or future work-authorization sponsorship from the company.
High school diploma or GED required.
At least 1 year of experience handling customer service functions.
Basic-level experience and understanding of a PC and Microsoft Office products.
Must live within a reasonable commute of no more than 1 hour to the location within 30 days of the anticipated start date.
Ability to read, write, and understand English.
Must be able to operate a motor vehicle and hold a valid, unrestricted U.S. driver's license.

Nice To Haves

Familiarity with Odyssey.

Responsibilities

Coordinate proactively with shuttlers, auto detailers, return agents, and managers to ensure proper vehicle supply.
Welcome members as they exit the bus or arrive on the lot.
Direct customers to the exit booth, provide local directions and maps, and provide return directions where applicable.
Assist members with questions and concerns to minimize counter visits.
Communicate customer service issues to management.
Ensure hangtag information is completed correctly.
Maintain clean, low-mileage fleet mix requirements.
Maintain the Emerald Aisle’s cleanliness.
Thank members for their business.
Provide upgraded vehicles upon request.
Perform additional customer-service duties to ensure service meets customer needs.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.