Customer Service - Greeter - Indianapolis Airport

Enterprise • Indianapolis, IN

8d • Onsite

About The Position

Enterprise Mobility is hiring a Greeter for its National/Alamo brands at the Indianapolis Airport. The Greeter provides friendly, efficient service throughout the rental process, greets Emerald Club members, helps fulfill their needs, and assists with vehicle selection according to Emerald Aisle program guidelines. The role helps create an efficient environment for customers and makes transactions quick and convenient. The position pays $16 per hour and is located at 7801 Col H Weir Cook Mem Dr, Suite 151, Indianapolis, IN 46241.

Available schedules are Monday, Thursday, and Friday from 12:00 p.m. to 9:00 p.m., and Saturday and Sunday from 2:00 p.m. to 11:00 p.m. (off Tuesday and Wednesday); or Tuesday through Friday and Sunday from 5:00 p.m. to 1:00 a.m. (off Monday and Saturday).

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High school diploma or GED required.
• At least 1 year of prior customer service, retail, or administrative support experience required.
• Valid driver's license required, with no more than two moving violations and/or at-fault accidents in the past 2 years.
• No drug- or alcohol-related convictions on driving record in the past 5 years, such as DUI/DWI.

Responsibilities

• Coordinate proactively with shuttlers, auto detailers, return agents, and managers to ensure an appropriate vehicle supply.
• Welcome members when they exit the bus or arrive on the lot.
• Direct customers to the exit booth, provide local directions and maps, and provide return directions where applicable.
• Assist members with questions and concerns to minimize counter visits.
• Communicate customer service issues to management.
• Ensure hangtag information is completed correctly.
• Maintain clean, low-mileage fleet mix requirements.
• Keep the Emerald Aisle clean.
• Thank members for their business.
• Provide upgraded vehicles upon request.
• Perform other customer-service-related duties to meet customer needs.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED