Customer Project Manager

Schneider Electric•San Antonio, TX

About The Position

The Customer Project Manager leads medium to large customer projects supporting Schneider Electric Square D solutions, from order entry and project initiation through execution and final closeout. The role is responsible for delivering projects on time, within budget, and in line with customer requirements while supporting customer satisfaction and financial performance. Projects range from approximately $150,000 to $10 million and span commercial, industrial, infrastructure, government, education, and water/wastewater markets. As the primary customer contact following project award, the manager validates purchase orders, specifications, drawings, bills of materials, and other project requirements. They coordinate with customers, sales teams, manufacturing facilities, suppliers, field services, third-party vendors, and internal stakeholders. The role also manages schedules, project financials, performance, risks, changes, and closeout activities, including equipment delivery, installation, startup, training, and customer acceptance. Technical aptitude is used to review project documentation and product applications and identify opportunities to deliver additional customer value.

Requirements

Bachelor's degree or equivalent professional experience; an engineering degree is not required.
Proven experience managing customer-facing projects with direct ownership of schedules, deliverables, financials, and stakeholder communication.
Ability to work independently and collaborate with cross-functional teams and external partners.
Strong problem-solving, organizational, and time-management skills.
Experience reviewing technical documentation, project drawings, and specifications.
Proficiency with Microsoft Office applications, including Excel, and other project management tools.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and customer focus.
Experienced-level project management skills, including balancing schedule, cost, scope, and quality.
Advanced communication, organization and prioritization, and customer-orientation skills.
Advanced critical-thinking skills and intermediate analytical-thinking, decision-making, technical-aptitude, and operational-excellence skills.

Nice To Haves

Experience in construction, manufacturing, industrial, electrical, infrastructure, engineering, or related project environments.
PMP, CAPM, or another project management certification.
Military leadership experience or participation in SkillBridge programs.
Experience with technical products and project documentation.

Responsibilities

Lead customer projects through initiation, planning, execution, monitoring, and closeout.
Serve as the primary customer contact after project award and validate purchase orders, specifications, drawings, bills of materials, and project requirements.
Manage projects valued at approximately $150,000 to $10 million across commercial, industrial, infrastructure, government, education, and water/wastewater markets.
Develop and maintain project schedules and communicate milestones, risks, and status updates to customers and stakeholders.
Coordinate with manufacturing facilities, suppliers, field services teams, and third-party vendors to deliver projects successfully.
Monitor task completion, schedule adherence, issue resolution, project performance, and customer satisfaction throughout the project lifecycle.
Lead project kickoffs and facilitate communication among customers, sales, operations, engineering, and support organizations.
Manage project financials, including cost tracking, forecasting, change management, and reconciliation.
Support closeout, including equipment delivery, installation, startup, training, and customer acceptance.
Review project documentation, drawings, specifications, and product applications, using technical aptitude to identify opportunities to deliver additional customer value.
Build customer relationships through proactive communication, problem resolution, and commitment to successful outcomes.