Senior Customer Project Manager

Schneider Electric•Nashville, TN

12d

About The Position

The Senior Customer Project Manager owns the Services execution lane for assigned Cloud & Service Provider (C&SP) projects, working as part of an integrated Schneider Electric team. The role partners with product and services project leaders, site teams, field service representatives, schedulers, commercial teams, factories, vendors, and customers to deliver Startup & Commissioning and related Services scope from early alignment through closeout. The position validates sold Services scope and assumptions, coordinates field and subcontractor mobilization, and manages startup and commissioning execution, work orders, quality, reporting, sign-offs, and closeout documentation. It maintains Services schedules, forecasts, budgets, costs, and risks while protecting the as-sold gross margin or better. The role manages Services risks and changes, escalates issues that may affect customer commitments or project delivery, and provides clear customer updates. It also promotes safe execution, captures lessons learned, and helps improve Services execution as the C&SP portfolio grows. This U.S.-based full-time position has an expected pay range of USD 117,600–176,400 per year, including base pay and short-term incentives. Schneider Electric describes opportunities for exposure across project management, field execution, customer operations, financial performance, critical power, cooling, and cross-business collaboration.

Requirements

Bachelor’s degree in engineering, Business, or equivalent experience.
At least 5 years of project management experience, or a combination of field and project management experience involving construction management, electrical power distribution equipment, or mechanical systems.
Technical knowledge of facility/building systems or IT infrastructure systems, including examples such as medium-voltage switchgear, diesel generators, UPS systems, power distribution equipment, fire/security, cooling, and heating.
Strong organizational skills and ability to manage competing priorities across multiple projects, sites, or stakeholders.
In-depth understanding of subcontractor management, project financials, and risk mitigation.
Experience leading a project team to improve results, measured through increased customer satisfaction and project profitability.
Excellent verbal and written communication skills.
Proficiency in MS Office programs: Word, Excel, PowerPoint, Outlook, and Project.

Nice To Haves

PMP certification.
Knowledge of BfS, BfO, SEAdvantage, and Oracle.

Responsibilities

Validate sold Services scope, assumptions, customer requirements, site-support needs, and resource impacts during tender or early project handoff.
Plan and coordinate Field Service Representative and subcontractor mobilization based on equipment delivery, purchaser-hold release, work-order readiness, site access, safety requirements, and customer or general contractor schedules.
Own Services startup and commissioning execution, work-order management, execution quality, required reports, sign-offs, and Services closeout documentation.
Maintain an accurate Services schedule, revenue forecast, plan end dates, cost outlook, and risk view.
Manage the approved Services budget and protect the as-sold gross margin or better.
Identify and manage Services risks, quality issues, resource constraints, schedule conflicts, and site blockers; escalate early and keep the Product Project Manager informed when project or customer outcomes may be affected.
Own Services-related change orders for added labor, schedule extensions, site-driven scope, or additional customer support.
Route product, factory, design, engineering, or commercial equipment issues to the accountable Product Project Manager.
Provide timely customer updates for the Services lane and support coordinated communications so the customer experiences one Schneider Electric team.
Use project and customer tools to maintain actions, issues, readiness, documentation, and status visibility when defined in the project scope.
Promote safe execution and support Schneider Electric and site-specific safety requirements.
Capture lessons learned, identify process gaps, and help improve Services execution across the growing C&SP portfolio.

Benefits

Medical, dental, vision, and basic life insurance.
Benefit Bucks and member reward points for medical benefits.
Flexible work arrangements.
Paid family leaves.
Well-being programs.
12 holidays per year.
15 days of paid time off per year.
Competitive pay and incentives.
Company share ownership.
401(k) with match.
Performance discussions, global opportunities, the Schneider Career Hub, and learning platforms such as Coursera.
Volunteer leave, Schneider Electric Foundation programs, youth education initiatives, and military leave benefits.