Senior Project Manager, Customer Contracts

STERIS Corporation•Mentor, OH

4d•$85,000 - $95,000•Hybrid

About The Position

The Senior Project Manager, Customer Contracts leads monitoring, review, and enforcement of compliance-related language across Healthcare Customer Contracts, including GPO, IDN, Strategic Account, Placement Program, and Financing agreements. The role develops a thorough understanding of contract compliance terms and creates tools and reports to identify unmet commitments. It works with Corporate Accounts, Strategic Accounts, and Sales to enforce compliance and improve pricing and revenue. The position is fully remote for qualified candidates who live outside a 60-mile radius of Mentor, Ohio. Candidates living within a 60-mile radius are required to work onsite two days per week in a hybrid arrangement. The role allocates approximately 50% of its time to customer contract compliance measurement, reporting, and analysis; 25% to customer contract policy development and maintenance; and 25% to process development and continuous improvement. It leads development of compliance-monitoring processes, reviews customer sales and market metrics against contractual commitments, oversees placement-program compliance and remedies, defines exemption processes, and communicates recurring metrics and updates to management. It also develops and maintains policies, documentation, recordkeeping, training, and contract processes, partnering with analysts and legal teams and leading reporting and system enhancements. STERIS describes itself as a global provider of products and services supporting patient care, with an emphasis on infection prevention. The position is open until filled and is eligible for bonus participation.

Requirements

Bachelor's degree required; business, math, or finance preferred.
At least 5 years of equivalent experience.
Knowledge and competency in Microsoft Excel, Word, and PowerPoint.
Experience reviewing processes, including analyzing contractual financial elements and modeling impact.
Pricing and contract process experience.
Strong influencing and negotiation skills.
Excellent interpersonal and relationship-management skills.
Self-starter.
Strong problem-solving and analytical skills, including data gathering, analysis, recommendations, and development of compliance policies, procedures, and documentation.
Ability to think critically and strategically about proposed programs or process changes and provide meaningful insight to business stakeholders.
Detail-oriented and able to handle multiple projects simultaneously under tight deadlines.
Outstanding organizational, verbal and written communication, and relationship skills conducive to collaboration.
Ability to work independently and in a team environment.
Demonstrated ability to work cross-functionally and influence others.
Advanced analytical abilities.
Effective research and professional networking skills.
Ability to train employees effectively.

Nice To Haves

Graduate-level coursework.
Healthcare industry experience.
Business, math, or finance degree focus.

Responsibilities

Lead process development for pricing and contracts analysts to ensure contractual compliance language can be monitored and enforced.
Establish and lead monthly reviews of customer sales volumes, market share expectations, and other customer metrics against compliance commitments.
Partner with Sales Leaders to monitor placement-program commitments, notify customers professionally when minimum commitments are not met, and ensure contractual remedies are executed.
Define and lead exemption processes for GPO, IDN, RPC, Aggregation Group, and Product Placement Program agreements, including monitoring, rationale, and follow-up.
Own and communicate routine compliance metrics, including a monthly scorecard across customer contract types.
Update the Healthcare Management Team on enforcement impact and missed opportunities, using root-cause and countermeasure thinking to address them.
Develop STERIS customer contract compliance regulations and policies by evaluating operational and procedural compliance.
Analyze and update existing compliance policies and related documentation.
Develop processes from negotiation through signature that support operationalization of contract and pricing terms.
Communicate compliance policies and guidelines to Corporate Accounts, Strategic Accounts, and Sales Leadership.
Develop and maintain a compliance recordkeeping system.
Train STERIS team members on industry compliance requirements and STERIS contract compliance standards.
Maintain compliance requirements and amendments to STERIS standards.
Partner with Contract Analysts to maintain discipline in contract creation, maintenance, and termination processes.
Partner with legal teams to support compliance processes at all levels.
Develop and initiate SCRs to improve internal contract and pricing processes.
Lead reporting and data-structure integration, system upgrades, and enhancements.