Senior Project Manager

Black Box•Chandler, AZ

10d

About The Position

The Senior Project Manager is responsible for achieving operational efficiency and effectiveness in program management through end-to-end project design and delivery across multiple industries. The role performs day-to-day project management activities using NACS PMO standards, processes, methodologies, and systems, applying structured and disciplined practices to support company initiatives, high-quality client service, financial targets, customer satisfaction objectives, and internal and external SLAs. The position collaborates across organizational levels and departments and supports seamless transitions into operations. The role manages project planning, controls, relationships, delivery, and execution. It develops project roadmaps with participating organizations and customers, coordinates proposals and agreements with sales and legal teams, directs assigned project employees, and serves as the primary customer contact for project activities. The Senior Project Manager monitors program performance, risks, issues, schedules, costs, scope, quality, and budgets; reports status to leadership and stakeholders; and works to meet KPIs, business results, client satisfaction, and SLAs. The position also supports client growth and continuous improvement of project management practices. Black Box is a technology solutions provider that helps customers design, deploy, and manage IT infrastructure. It reports having more than 2,500 team members in 24 countries and is a wholly owned subsidiary of AGC Networks.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent relevant experience.
At least 5 years of project management experience within the technology services industry.
Excellent service philosophy and understanding of the challenges of delivering superior customer experience nationally while controlling costs.
Strong collaboration and communication skills, including team building, conflict resolution, stakeholder management, risk management, product management, negotiation, and decision-making.
Ability to work effectively across internal functional groups to optimize product offerings, create a seamless internal and external customer experience, and resolve issues.
Proven ability to expand and apply knowledge of market and industry trends and translate it into process and efficiency improvement recommendations and implementation.
End-to-end process thinking and proven experience leading organizational change, understanding its effects on employees, and using strategies to reduce organizational risk.
Strong experience handling employee issues and making sound judgment decisions.
Proficiency with MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud-based technology systems.
Ability and willingness to travel up to 20%.

Nice To Haves

PMP, Six Sigma, Agile, SCRUM, or related certifications.

Responsibilities

Apply NACS PMO standards, processes, and methodologies consistently to project planning and execution, including initiation, estimating, resourcing, scheduling, budgeting, monitoring, corrective action, scope and cost management, reporting, quality assurance, relationship management, and change management.
Assist with proposal development and contract and subcontract negotiations in coordination with sales and legal teams.
Create contract documents and coordinate with legal for Master Schedule of Services Agreements, Statements of Work, software licensing agreements, and post-installation support and maintenance.
Prepare project roadmaps with participating organizations and negotiate agreements with customers, including work and organizational breakdown structures, requirements, estimates, milestone payment schedules, and risk and communication plans.
Establish milestones, monitor master plans and schedules, identify program problems, and obtain solutions such as resource allocation or changes to contractual specifications.
Direct the work of employees assigned to programs from technical, professional, or administrative areas.
Manage project delivery and execution using project methodologies and practices that achieve KPIs, business results, client satisfaction, and SLAs.
Serve as the primary customer contact for project activities and lead recurring customer reviews covering cost, schedule, technical performance, risks, and customer considerations.
Develop new business or expand the product line with clients as applicable, and manage customer enhancement programs, including bid and schedule estimates and management approvals.
Communicate program status to leadership, steering committees, and other stakeholders.
Manage project issues and risks in a timely manner and escalate when necessary.
Foster collaborative working relationships within NACS operations and across organizational levels and departments.
Promote the continuous growth of project management practices within the PMO and organization.
Meet performance targets established by leadership for applicable KPIs.
Perform other duties as assigned by management.