Customer Account Project Manager

Taylor Communications•North Mankato, MN

About The Position

Taylor Corporation is seeking a Customer Account Project Manager to manage customer accounts, coordinate orders and projects, and work with internal teams to ensure customer needs are met accurately and on time. The role supports internal Taylor companies and external wholesale customers, coordinating customer programs and orders from purchase order processing through production and shipping. The position works Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 2:00 p.m. The anticipated hourly pay range is $16–$20. Taylor describes itself as a family-owned company with more than 10,000 employees across 26 states and seven countries.

Requirements

High school diploma or GED.
Strong written and verbal communication skills.
Proficiency in Microsoft Office, particularly Excel.
Strong organizational skills and the ability to manage multiple priorities and meet deadlines.
Attention to detail with a focus on accuracy and quality.
Ability to work independently and collaborate effectively with others.
Strong problem-solving skills and a proactive approach to customer needs.
Ability to learn new systems and manufacturing processes.
Ability to take ownership of responsibilities and follow through on commitments.
Commitment to company values, safety standards, and procedures.

Nice To Haves

Previous experience in customer service, manufacturing, project management, or account coordination.
Ability to identify opportunities for process improvements.
Experience managing customer requests, resolving issues, and providing timely follow-up.

Responsibilities

Manage assigned customer accounts, including internal Taylor companies and external wholesale customers.
Coordinate account programs, orders, and projects to meet customer requirements, expectations, and deadlines.
Process customer purchase orders accurately and track progress through departments and systems.
Respond to customer inquiries about program plans, orders, inventory, pricing, payments, and product features and benefits.
Proactively communicate with customers about program requirements, production timelines, shipping, and potential issues.
Partner with sales, production, and other departments to coordinate quotes, critical dates, inventory levels, and shipping options.
Anticipate customer needs, address concerns, and resolve service issues promptly and professionally.
Maintain and update procedures and guidelines to support efficient account management.
Provide backup support for team members and their assigned accounts.