Project Manager, Professional Services (Public Sector)

Box•New York, NY

5d•$125,500 - $140,000•Hybrid

About The Position

Box is seeking a Project Manager for its Professional Services team, supporting public sector customers. The role leads a portfolio of client-facing implementation projects from initiation through closeout, applying predictive, Agile, or hybrid approaches based on each engagement. The Project Manager works cross-functionally with technical consultants, solutions architects, education resources, and change management resources to deliver customer outcomes. The position establishes project objectives, scope, deliverables, success measures, and acceptance criteria in line with Statements of Work (SOWs). It manages resources, budgets, schedules, risks, issues, dependencies, decisions, actions, requirements, and customer expectations, and communicates project status and impacts to customer and internal stakeholders. The Project Manager also maintains accurate project plans, financials, milestones, deliverables, and supporting documentation in the designated project and services automation tool, with monthly and quarterly reconciliation. The role contributes to strategic customer outcomes, project and portfolio reporting, project management methodology, internal initiatives, and practice development. Box expects the Project Manager to thoughtfully use approved AI tools and automation to reduce administrative work, improve analysis and reporting, and strengthen the quality and consistency of project artifacts. The role is hybrid, with employees expected to work from their assigned office at least three days per week.

Requirements

At least 4 years of experience in consulting, project management, or the B2B SaaS industry.
Experience working with public sector customers, including federal or state and local government organizations.
Customer-focused project leadership and ability to work with diverse stakeholders across different project environments.
Ability to own customer outcomes and motivate cross-functional consulting teams.
Clear communication of project updates to internal and external stakeholders, including executive leadership.
Ability to manage multiple projects (approximately 10 at a time) while staying organized and maintaining reliable records and follow-through.
Ability to use approved AI tools and automation to reduce administrative effort, accelerate analysis and reporting, and improve the quality and consistency of deliverables.
Ability to assess project health, manage financial standing, and maintain scope and timeline alignment with contractual commitments such as an SOW or Change Order.
Comfort leading projects with predictive, Agile, or hybrid methods according to project context.
Power-user experience with project management tools such as Kantata, SmartSheet, or MS Project, and communication and productivity tools such as Slack and Google Calendar.

Nice To Haves

Project Management Professional (PMP), Certified Scrum Master (CSM), PRINCE2, PMI-CPMAI, Professional Scrum Master (PSM), or comparable project management or Agile certification.

Responsibilities

Lead a portfolio of public sector client-facing projects from initiation through closeout, using predictive, Agile, or hybrid approaches as appropriate.
Work cross-functionally with technical consultants, solutions architects, education resources, and change management resources.
Establish project objectives, scope, deliverables, success measures, and acceptance criteria aligned with the Statement of Work.
Manage project resource and budget allocation to support on-time delivery of implementation deliverables, artifacts, and scope.
Provide project status reports, including utilization, financial, and progress analysis.
Manage risks, issues, dependencies, decisions, and actions; escalate to the Project Sponsor as needed.
Identify changes to scope, requirements, assumptions, or timelines; communicate their impact and prepare artifacts such as Change Orders as needed.
Engage Box account teams and Solution Consultants based on identified backlog.
Align client strategic objectives with Box’s roadmap, communicate value pursued and realized, and present to executive stakeholders.
Maintain project backlogs and recommend priorities for ongoing work and strategic initiatives.
Own project operations in the designated Project & Services Automation (PSA) tool, maintaining accurate and complete plans, status, resourcing, financials, milestones, deliverables, and supporting documentation; reconcile project records monthly and quarterly.
Provide timely project and portfolio reporting to customer stakeholders, Box Consulting leaders, and executive audiences.
Use approved AI tools and automation thoughtfully in implementation and to improve productivity, analysis, reporting, and consistency of project artifacts.
Contribute to project management methodology, internal initiatives, and practice development.
Manage project requirements and client expectations, navigate difficult conversations, and lead cross-functional teams.
Own project outcomes and communicate project status to Box Consulting executives and the wider organization through channels such as All Hands, management meetings, email, and Slack.