Project Manager, Professional Services

RevolutionParts•Tempe, AZ

About The Position

RevolutionParts is seeking an organized and resilient Project Manager to lead custom solution delivery within its Professional Services department. The Project Manager is the client’s primary contact and owns on-time delivery of platform customization projects, ranging from tailored UI/UX design to platform coding and system integrations. The role coordinates projects from kickoff through launch, turning client needs into clear requirements and keeping commitments on schedule. The Project Manager aligns clients and cross-functional partners, including the Solutions Architect, development teams, Design, Sales, Customer Support, and Executive Management. The role requires strong communication, sound judgment, and a decisive approach to project scope and timelines, including managing expectations and routing new requests through change orders when needed. The position also helps improve Professional Services processes and delivery practices, develops standardized project plans and playbooks, and tracks project delivery metrics to support ongoing improvement. RevolutionParts expects employees to use modern tools, including AI-powered systems, responsibly to improve productivity and work quality.

Requirements

3–5+ years of client-facing project management experience in a software/SaaS, professional services, or technical consulting environment.
Demonstrated ability to manage deadlines, stakeholder demands, and trade-offs under pressure, including experience with a formal change-order process.
Ability to translate technical and coding requirements and design requests between clients, developers, and non-technical business partners.
Strong verbal and written communication, negotiation, conflict-resolution, and stakeholder-management skills.
Proficiency with modern project management tools such as Jira, Asana, or Monday.com, and agile/scrum methodologies.
Experience coordinating delivery with offshore or distributed development teams across time zones.
Examples of using AI to improve outcomes in prior roles; responsible use requires judgment regarding data privacy, accuracy, and ethics, and willingness to learn as capabilities evolve.

Nice To Haves

Experience with eCommerce platforms, automotive parts, or OEM and dealer clients.

Responsibilities

Serve as the day-to-day client contact for custom projects, including OEM and dealer partners; run kickoffs, confirm requirements and timelines, lead status calls, and manage approvals through launch.
Manage intake for customization requests and work with the Solutions Architect to evaluate requests, prioritize and schedule work against team capacity and business goals, and escalate priority conflicts to the Manager, Professional Services.
Protect project scope, timelines, and deliverables; manage expectations and document scope changes through a change-order process, obtaining client sign-off on revised cost and timelines before work proceeds.
Coordinate with the Solutions Architect, backend and frontend development team managers, offshore developers, designers, sales representatives, support teams, and leadership.
Lead status meetings, publish progress updates, identify blockers early, and maintain transparent communication with clients, project contributors, and leadership.
Improve project management frameworks, intake procedures, and handoff protocols; help develop the Professional Services services menu, standardized project plans, and delivery playbooks.
Track and report on-time delivery, estimated versus actual hours, scope-change rate, and client satisfaction, and use results to improve estimates and processes.