Professional Services Project Manager, Americas

IGEL•Fort Lauderdale, FL

21h•Hybrid

About The Position

The Professional Services Project Manager is a senior role within the Global Professional Services organization, serving as the primary orchestrator for complex, large-scale enterprise deployments of the IGEL OS ecosystem. The role balances corporate stakeholder management with cross-functional coordination across engineering, support, sales, product management, and development teams to deliver enterprise implementation, OS migration, and endpoint security deployment projects end to end. The Project Manager works closely with Technical Relationship Managers (TRMs), where assigned, as well as Customer Experience (CX), Solutions Architects, and Sales Account teams to ensure business and technical commitments are met. The role manages agreed project scope, aligns with customer technical teams and stakeholders, keeps project parameters on track, and identifies risks of scope creep. It also calls for direct communication, clear ownership, and effective risk management while working with an experienced team and executive sponsor.

Requirements

At least 5 years of software project management or technical consulting experience.
Experience managing enterprise-grade infrastructure or desktop virtualization (VDI/DaaS) deployments.
Ability to manage enterprise customer stakeholders and coordinate cross-functional internal teams.
Ability to manage project scope, timelines, Statements of Work, and delivery risks.
Strong communication, ownership, and risk management skills.

Responsibilities

Lead enterprise customers through structured Professional Services offerings.
Maintain control over project timelines, scope, and Statement of Work (SOW) compliance.
Act as the internal advocate for the customer's deployment project.
Coordinate with Product Management, Engineering, and Technical Relationship Managers to resolve technical blockages, prioritize scoped feature requests, and manage escalations.
Establish project timelines, resource schedules, and risk mitigation strategies.
Provide transparent, executive-level delivery reporting to client stakeholders and IGEL CX leadership.
Coordinate with Sales and Presales Architecture teams during project handoffs to ensure the scoped technical vision is translated into successful field execution.
Ensure deployment architecture meets customer security and budget targets, including endpoint reduction or security compliance metrics.
Advise customer IT leadership on user adoption strategies and change management practices for transition to the IGEL OS platform across enterprise endpoints.
Manage the formal transition from Global Consulting to Customer Success and operational support after deployment milestones are signed off.
Document deployment architectures, lessons learned, and reusable assets to improve Global Consulting Services methodologies and playbooks.
Manage defined and agreed project scope, align with customer technical teams and stakeholders, and highlight risks of scope creep.
Work with Technical Relationship Managers, Customer Experience, Solutions Architects, and Sales Account teams to meet business and technical commitments.