Lead Project Manager, Professional Services

Becton Dickinson Medical Devices•San Diego, CA

About The Position

The Lead Project Manager leads implementations of BD Dispensing products, primarily the PharmacyKeeper product line, for small to medium health systems. The role may also support platform initiatives or other BD product lines. It combines customer communication and facilitation, project leadership, pharmacy workflow and system consultation, implementation support, and project administration. The position requires working independently, coordinating internal and customer resources, and supporting successful delivery across the project lifecycle. Travel may range from 10–50%, including overnight travel. The role may involve on-call support, including some nights, weekends, and holidays, and requires the ability to work independently from a home office. The posting identifies the primary work location as San Diego, California, and notes that workplace arrangements may differ for remote or field-based roles.

Requirements

Bachelor’s degree preferred, or equivalent education and work experience.
Expertise in HIS/PIS systems and pharmacy and medication management workflows.
Three or more years of experience in a healthcare environment involving technical systems and computerized system applications.
Experience with small to medium health systems.
Ability to work independently and manage complex projects while balancing multiple tasks and adapting to change.
Working knowledge of a variety of software applications and exposure to solution design processes.
Ability to lift a minimum of 40 pounds; the position may also involve pushing, pulling, stooping, and bending.
Ability to travel 10–50%, including overnight travel, and work flexible hours, including some on-call nights and weekends.
Ability to work independently from a home office.

Nice To Haves

Dispensing software technology experience.
PMP certification.

Responsibilities

Facilitate conference calls and customer meetings, primarily for small to medium health systems implementing BD Dispensing products.
Build customer rapport that supports long-term business relationships and provide team support and product information as assigned.
Mentor team members and help ensure product and process competency.
Manage customer teams, build consensus, and provide concise, consistent communication.
Guide reviews of customer site assessments and facilitate project design and implementation of BD Dispensing products and technologies.
Prepare and communicate timely project status reports and detailed project plans to internal and external stakeholders.
Lead projects as needed and coordinate client resources and project task assignments.
Track progress against requirements and plans, resolve deviations, and manage project risks and issues through timely mitigation and resolution.
Complete pharmacy pre-implementation assessments and future-state design.
Implement and support BD software as assigned, including PharmacyKeeper modules across small to medium health systems.
Provide customer support when necessary and apply product knowledge and best practices to system consultation and troubleshooting.
Help customers improve business and practice operations, including standardization across small to medium health systems.
Complete internal company documentation and maintain accurate, up-to-date project records.
Set work priorities in conjunction with the manager and participate in the on-call rotation as assigned.
Support team performance and development through leadership, motivation, and cross-functional coordination.