Professional Services Project Manager

SUSE•Out of Home, Virginia, USA, IL

1d•$60,000 - $109,000

About The Position

As a Project Manager, you will lead projects or specialized initiatives and serve as the primary point of contact for stakeholders in your assigned projects. You will have moderate autonomy in decision-making within your area of expertise. You will lead customer Consulting engagements, oversee project planning and delivery, monitor project economics and risks, and work with Services Engagement Managers, internal teams, customers, and Services Partners. You will support business development and revenue forecasting, collaborate across regions, and contribute to improving practices and processes. The role also involves supporting regional Services resources, managing partner relationships, and adapting to evolving technologies and business needs. This position is subject to background checks, including criminal, credit, and/or employment references, after an offer has been accepted, where legally permitted. For US-based roles, the stated starting base salary range is $60,000–$109,000. The position may also be eligible for a commission plan and a benefits package.

Requirements

Ability to navigate challenges, recover from setbacks, and adapt to adversity while maintaining a positive attitude and sense of purpose.
Clear and effective communication with varied stakeholders.
Ability to work with Services Engagement Managers on Services Contract negotiations.
Ability to monitor project costs and margins and review project economics, including operational budgets.
Ability to build relationships with Sales teams and customers and help identify future Services needs.
Organization and time-management skills to manage project planning, scheduling, monitoring, and reporting.
Project-management ability to lead projects or specialized initiatives and address complex problems.
Ability to work with internal teams and partners to secure and plan project resources.
Ability to contribute project updates, costings, and predictions to revenue forecasting.
Ability to monitor project risks and take action to address or mitigate them.
Ability to assist Services Engagement Managers with Statement of Work creation.
Ability to collaborate with other regions, internal teams, and partners and support colleagues' absences.

Responsibilities

Serve as the main point of contact for assigned customer Consulting engagements.
Own project planning, scheduling, monitoring, and reporting.
Determine, monitor, and review project economics, including costs, operational budgets, staffing requirements, resources, and risks; take action to address or mitigate issues.
Assist Services Engagement Managers with creating Statements of Work and work with them on Services Contract negotiations.
Follow processes for project requirements, scope, and change requests.
Work with the Consulting team, CFL Operations team, and Services Partners to secure and plan project resources and monitor project costs and margins.
Manage project delivery in accordance with Best Practices and contribute to improving regional Best Practices.
Develop business relationships with Sales teams and customers and help identify, design, and position future Services needs.
Contribute timely project updates, costings, and future-needs predictions to the weekly revenue forecast process.
Share best practices and resources with other sub-regions, regions, or geographies as appropriate.
Comply with departmental processes and identify needs for new practices, processes, and documentation with the CFL Operations team.
Support the growth and development of Services resources in the assigned region.
Maintain Services Partner relationships, identify new requirements, assist with onboarding new partners, manage regional cover requirements, and cover for colleagues' absences.
Address complex problems and adapt to challenges.
Continuously seek new knowledge and skills to adapt to evolving technologies and business needs.