Project Manager - Eurofins Environment Testing Northeast - Edison, NJ

Eurofins USA Environment Testing•Edison, NJ

About The Position

The Project Manager I (PM I) is an entry-level project management position responsible for coordinating and managing client projects through all phases of laboratory operations. Work includes project setup and maintenance, login review, communication about analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identifying work-share facilities. The PM I fosters and develops client relationships in support of the laboratory mission. The role coordinates with laboratory Operations, QA, subcontract laboratories, Business Development, clients, and other teams to set up projects, manage samples and deadlines, issue reports and invoices, maintain client accounts, and prepare quotes and proposals. It also provides technical and customer support, addresses complaints, and helps ensure on-time delivery and compliance with relevant regulations, requirements, contracts, and laboratory procedures.

Requirements

BS/BA in Chemistry, Sciences, or a related field; four years of related experience may substitute for a degree.
At least 6 months of client-relationship or customer-service experience.
Authorization to work in the United States indefinitely without restriction or sponsorship.
Professional working proficiency in English, including reading, writing, and speaking.
Knowledge of Eurofins services, products, testing capabilities, technology, production, and support systems.
Knowledge of program specifications, laboratory procedures, environmental regulations, process improvement methods, quality assurance program plans, contract compliance, and laboratory methods and techniques.
Basic knowledge of LIMS.
Strong interpersonal, communication, and problem-solving skills.
Effective time management and strong organizational skills.
Leadership skills and ability to multitask.
Computer skills using routine applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.
Adaptability and flexibility, with the ability to ensure on-time delivery requirements are met.
Ability to understand client needs, follow up during and after projects, keep clients informed, seek feedback, and adjust services based on client feedback.
Ability to find information from varied sources to respond to technical client questions and communicate project status.
Customer-service orientation, including resolving complaints, providing prompt and accurate assistance, proposing appropriate solutions, maintaining professional interactions, and responding calmly and empathetically to difficult customers.

Nice To Haves

Bench chemist or field experience.

Responsibilities

Review and set up projects in LIMS; add notes, review documentation, and manage orders and contracts.
Communicate project details to Operations, initiate project kickoffs, and work with Operations to confirm laboratory capacity.
Create bottle orders and schedule couriers or field samplers.
Ensure regulations and requirements are met, initiate approval processes, and generate accounting software requisitions.
Manage incoming work, review and resolve sample login issues, and send clients sample receipt confirmations.
Review job lists and manage due dates; communicate expected delays to clients.
Review reports for accuracy, issue final reports by the due date, upload data, submit state reporting forms, and compile case narratives.
Set up delivery routes, review final invoices, generate credit or debit memos, submit revised invoices, and follow up with clients about invoicing.
Work with Collections on accounts receivable.
Request new client reviews, communicate laboratory capabilities, confirm sales assignments, take quote requests, review contract requirements and purchase orders, and submit purchase orders for approval.
Maintain client accounts through follow-up calls and visits, technical support, forecasting upcoming work, and forwarding leads and opportunities to the sales team.
Submit client complaints, participate in corrective actions, communicate issues to Sales, and follow up with clients.
Initiate project reviews with Operations, QA, and subcontract laboratories; generate and obtain approval for quotes, confirm contracts and pricing, verify certification requirements, send quotes to clients, and update status in LIMS.