Project Manager II - Eurofins Environment Testing - Knoxville, TN

Eurofins USA Environment Testing•Knoxville, TN

22h•Onsite

About The Position

The Project Manager II coordinates and manages client projects throughout all phases of laboratory operations, from project setup and sample receipt through reporting, invoicing, and account maintenance. The role supports client relationships and the laboratory mission by coordinating with clients, laboratory operations, quality assurance, sales, subcontract laboratories, service centers, and other facilities. It also requires familiarity with environmental testing services, laboratory processes, regulations, quality requirements, and client-specific program specifications. The position is based in Knoxville, Tennessee, and is full-time, Monday through Friday on day shift, with overtime as needed. Candidates should live within commuting distance. The starting salary is $62,000 per year, depending on experience. A bachelor’s degree in chemistry or a related science is required, although six years of related experience may substitute for the degree. Applicants need at least five years of client-relationship/customer-service or project-management experience. The role also requires additional laboratory training in methods and quality assurance across multiple departments. Visa sponsorship is not offered.

Requirements

Bachelor’s degree in chemistry or a related science; six years of related experience may substitute for a degree.
At least five years of client-relationship/customer-service experience or project-management experience.
Additional laboratory training in methods and quality assurance across multiple departments.
Knowledge of Eurofins Environment Testing services, products, testing capabilities, technology, production, and support systems.
Familiarity with program specifications, laboratory procedures, environmental regulations, process improvement methods, quality assurance program plans, contract compliance, laboratory methods and techniques, and LIMS.
Strong interpersonal, problem-solving, communication, time-management, organizational, client-service, and leadership skills.
Computer proficiency with routine software applications, including Outlook, Office, Excel, Word, Access, and PowerPoint.
Ability to multitask, adapt to changing priorities, and ensure on-time delivery of project requirements.
Effective verbal and written communication for client and facility interactions and problem resolution.
Ability to identify obstacles, raise issues, coordinate resolution, and manage conflict to meet client needs.
Ability to understand client needs, listen and ask questions, keep clients informed, seek feedback, and adjust service based on client feedback.
Ability to find information from varied sources to answer clients’ technical questions and communicate project status.
Authorization to work indefinitely in the United States without restriction or sponsorship.
Professional working proficiency in English, including reading, writing, and speaking.

Nice To Haves

At least one year of bench chemist or field experience.

Responsibilities

Set up and maintain projects in LIMS, including project notes, documentation, client access, project limits, deliverables, and delivery routes.
Review permits, statements of work, quality assurance project plans, purchase orders, task orders, contracts, and change-order requests.
Communicate project details to laboratory operations; coordinate kick-off calls, capacity forecasting, work sharing, bottle orders, courier or field-sampler scheduling, and subcontract laboratory arrangements.
Confirm subcontract laboratory approvals, vendor setup, certifications, compound lists, limits, and required paperwork; generate requisitions for subcontract samples.
Manage sample receipt and incoming work, including rush or short-hold samples; review logins, resolve discrepancies with clients, set samples to available, and confirm receipt.
Review draft invoices and ensure required client billing information is recorded in LIMS.
Manage client-specific reporting requirements, job lists, due dates, and communications about delays or data issues.
Review reports and electronic data deliverables, verify formats, compile case narratives, and issue final reports and data packages by client due dates.
Prepare and submit state reporting forms, discharge monitoring forms, data uploads, and other required deliverables.
Set up invoice delivery routes; review final invoices; prepare and route credit or debit memos; issue revised invoices; and follow up on invoicing and accounts receivable with clients and collections.
Support client setup and account maintenance, including coordinating client reviews, sales assignments, quotes, contract requirements, purchase orders, credit terms, and credit limits.
Maintain client relationships through follow-up calls and visits, respond to requests, provide technical support, communicate complaints and issues, and participate in corrective action and follow-up.
Identify client opportunities and leads, forecast upcoming work, support quote and bid tracking, and mentor less senior staff on account maintenance.
Coordinate quote and proposal preparation, including QAPP reviews, technical support, capability and certification checks, laboratory placement, pricing, approvals, client delivery, forecasting, and status updates in LIMS.
Meet client and facility requirements, support on-time delivery, resolve problems and conflicts, and involve appropriate people when issues require escalation.
Perform other duties as assigned.