Project Manager II - Eurofins Environment Testing - Knoxville, TN

Eurofins•Knoxville, TN

1d•$62,000 - $62,000•Onsite

About The Position

The Project Manager II (PM II) coordinates and manages client projects through all phases of laboratory operations, including project setup and maintenance, login review, communication about analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work-share facilities. The role fosters and develops client relationships in support of the laboratory mission. This is a full-time, Monday–Friday day-shift position, with overtime as needed, based in Knoxville, Tennessee. Salary starts at $62,000 per year depending on experience. The PM II coordinates with clients and laboratory operations to establish project requirements, review documentation and sample logins, arrange capacity and subcontracting, manage reporting and deliverables, review invoices, and maintain client accounts. The role also contributes to quotes and proposals, account development, forecasting, client issue resolution, and mentoring less senior staff.

Requirements

Bachelor’s degree in Chemistry or Sciences; six years of related experience may substitute for a degree.
At least five years of client-relationship/customer-service experience or project-management experience.
Additional laboratory training in methods and quality assurance across multiple departments.
Knowledge of Eurofins Environment Testing America services, products, testing capabilities, technology, production, and support systems.
Knowledge of program specifications, laboratory procedures, environmental regulations, process improvement methods, QA program plans, contract compliance, laboratory methods and techniques, and LIMS.
Strong interpersonal, problem-solving, communication, time-management, organizational, client-service, and leadership skills.
Computer skills with routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.
Ability to manage multiple client, facility, and company requirements and adapt to frequently changing priorities.
Ability to meet on-time delivery requirements and communicate effectively in writing and verbally with clients and facility staff.
Ability to identify obstacles, involve appropriate people in issue resolution, and manage conflict.
Demonstrated attentiveness to client needs, including listening, following up, keeping clients informed, soliciting feedback, and adjusting services based on client feedback.
Ability to obtain technical information from varied sources to respond to client questions and communicate project status.
Authorization to work indefinitely in the United States without restriction or sponsorship.
Professional working proficiency in English, including reading, writing, and speaking.

Nice To Haves

One or more years of bench chemist or field experience.

Responsibilities

Set up and maintain projects in LIMS, review project documentation, enter project notes and requirements, and manage client access, purchase orders, task orders, contracts, and change requests.
Coordinate project requirements and details with laboratory operations, clients, work-share laboratories, service centers, and subcontract laboratories; forecast incoming work and communicate upcoming workload.
Confirm laboratory capabilities, certifications, compound lists, limits, and electronic data deliverable formats meet project requirements; arrange approvals and subcontract paperwork as needed.
Create bottle orders and arrange courier or field sampler services when needed; provide clients with supporting project documentation.
Manage sample receipt and login review, resolve discrepancies with clients, set samples to available, and send sample receipt confirmations.
Communicate project issues and analytical concerns to clients, manage rush and short-hold work, and review draft invoices and invoicing information in LIMS.
Manage reporting and deliverables by tracking due dates, communicating expected delays, reviewing reports and electronic data deliverables, preparing final reports and data packages, and handling applicable state reporting forms, DMR forms, data uploads, and case narratives.
Set up delivery routes, review and issue invoices, prepare credit or debit memos and revised invoices, follow up on invoicing, and work with collections on accounts receivable.
Support client setup and account maintenance, including client reviews, sales assignments, quote requests, contract and purchase order reviews, client follow-up, complaint handling, technical support, and forwarding leads to sales.
Develop and submit quotes and proposals, coordinate QAPP reviews and technical support, determine laboratory placement, confirm scope and pricing, obtain quote approvals, and track quote status in LIMS.
Mentor less senior staff on account maintenance and perform other duties as assigned.