Project Manager - Eurofins Environment Testing Northeast - Edison, NJ

Eurofins•Edison, NJ

2d•Onsite

About The Position

The Project Manager I is an entry-level project management role responsible for coordinating clients’ projects through all phases of laboratory operations. Work includes project setup and maintenance, sample login review, communicating analytical issues, maintaining client accounts, reporting, invoicing, bottle orders, client pickups, and identifying work-share facilities. The role also fosters and develops client relationships in support of the laboratory mission. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch. Candidates living within commuting distance of Edison, New Jersey are encouraged to apply. Authorization to work indefinitely in the United States without restriction or sponsorship is required, as is professional working proficiency in English, including reading, writing, and speaking.

Requirements

Bachelor’s degree in Chemistry, Sciences, or a related field; four years of related experience may substitute for a degree.
At least 6 months of client-relationship or customer-service experience.
Ability to work in the United States indefinitely without restriction or sponsorship.
Professional working proficiency in English, including reading, writing, and speaking.
Knowledge of Eurofins services, products, testing capabilities, technology, production, and support systems; program specifications and laboratory procedures; environmental regulations; process improvement methods; quality assurance program plans; contract compliance; laboratory methods and techniques; and basic LIMS use.
Strong interpersonal, communication, problem-solving, time-management, organizational, and leadership skills.
Computer skills with routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint.
Ability to multitask, adapt, and ensure on-time delivery requirements are met.
Demonstrated attention to clients, including understanding customer needs, following up during and after projects, keeping clients informed, soliciting feedback, and adjusting services based on client feedback.
Technical familiarity sufficient to find information from varied sources, answer client technical questions, and communicate project status effectively.
Customer-service orientation, including resolving complaints, providing prompt and accurate assistance, communicating commitments, identifying appropriate solutions, and setting boundaries with unreasonable demands.
Professional, courteous, cooperative, calm, and empathetic conduct with internal and external customers.

Nice To Haves

Some bench chemist or field experience.

Responsibilities

Review and set up projects in the laboratory information management system (LIMS); add notes, review documentation, and manage orders and contracts.
Communicate project details to Operations, initiate project kickoffs with clients and applicable staff, and work with Operations to confirm laboratory capacity.
Create bottle orders and schedule couriers or field samplers.
Ensure regulations and project requirements are met, initiate approvals, and generate accounting software requisitions.
Manage incoming work, resolve sample login issues, confirm sample receipt with clients, and communicate login discrepancies.
Review job lists and manage due dates; notify clients of expected delays; verify reports and deliver final reports by their due dates.
Upload data, complete and submit state reporting forms, and compile case narratives.
Set up delivery routes, review final invoices, generate credit or debit memos for approval, submit revised invoices, and follow up with clients to confirm invoicing is correct.
Work with Collections on accounts receivable.
Request new client reviews; explain laboratory capabilities; confirm sales assignments with the Business Development Manager; handle quote requests; review contract requirements and purchase orders; and submit purchase orders for approval.
Maintain client accounts through follow-up calls and visits, technical support, forecasting upcoming work, and forwarding leads and opportunities to the sales team.
Submit client complaints, participate in corrective actions, communicate issues and complaints to Sales, and follow up with clients.
Initiate project reviews with Operations, Quality Assurance, and subcontract laboratories; generate and obtain approvals for quotes; confirm contracts, pricing, and laboratory certification requirements; send quotes to clients; and update status in LIMS.