Project Manager - Housekeeping

Allied Universal•Cedar Rapids, IA

11d

About The Position

The Project Manager is accountable for day-to-day operations of an assigned janitorial account. The role includes hiring, training, disciplining, and terminating staff; building and maintaining relationships with clients and employees; developing and retaining staff; coordinating support services; and resolving problems to run the account effectively. The Project Manager provides quality customer service, maintains weekly operating schedules, completes payroll for assigned janitorial personnel, and provides after-hours emergency response as required. The position supervises janitorial operations at a customer site, manages staff scheduling, payroll, and training, and ensures high-quality services. It also oversees uniforms, equipment, supplies, vehicles, and inventories; handles escalated issues and employee grievances; communicates proactively with customers; and enforces company policies. A valid driver's license is required. The role requires flexibility to work different on-call times daily.

Requirements

Valid driver's license.
Bilingual Spanish and English, including reading, writing, and speaking.
Excellent computer skills, including Excel, Word, and PowerPoint.
Strong verbal and written communication skills.
Ability to work a flexible schedule with different on-call times daily.
Experience in the janitorial industry or ability to be trained in the janitorial industry.

Nice To Haves

Six months of business management, operations, or supervisory experience in facilities or client-focused sites; preferred but not required.
Management experience, specifically in a union environment; preferred but not required.
Minimum of two years of management experience and cleaning experience; preferred but not required.

Responsibilities

Supervise the day-to-day janitorial operations of an assigned customer site.
Manage janitorial staff, including scheduling, payroll, and training.
Ensure the customer site receives high-quality janitorial services.
Build and maintain effective relationships with customers and employees.
Handle escalated issues or situations appropriately.
Hear and resolve employee grievances.
Manage uniforms, equipment, supplies, and vehicles used at the account, maintaining appropriate inventories and meeting customer and company requirements.
Communicate proactively with customers, meet regularly, listen to issues, and provide expertise and solutions to ensure customer satisfaction.
Enforce company policies as outlined in handbooks, handouts, and the company portal.
Maintain weekly operating schedules and complete payroll for assigned janitorial personnel.
Provide after-hours emergency response as required.
Hire, discipline, and terminate staff as needed.