Project Manger

Cyber Advisors • Maple Grove, MN

5d • $70,000 - $90,000 • Hybrid

About The Position

The Project Manager owns client engagements from handoff through closure and serves as the central point of contact for clients, engineers, testers, assessors, vendors, and internal stakeholders. The role plans and coordinates work, ensures tasks have owners and progress, protects scope and budget, and communicates clearly throughout delivery. The PMO manages an enterprise-wide portfolio of concurrent projects across Cyber Advisors’ service lines. Its delivery approach combines a structured, waterfall-style foundation for scope, timelines, and milestones with Agile practices that allow projects to adapt as new information emerges.

Projects include Microsoft cloud and modern workplace implementations and migrations; networking and infrastructure deployments; offensive security engagements such as penetration testing and Red Team and Purple Team exercises; risk management and compliance assessments and audits; and Managed Services onboarding and offboarding.

The role is hybrid and requires regular in-office presence at a Cyber Advisors office. It is targeted to local candidates in Minneapolis/St. Paul, Minnesota; Fargo, North Dakota; Schaumburg, Illinois; Salt Lake City, Utah; Wilmington and Raleigh, North Carolina; and Richmond and Rocky Mount, Virginia.

Requirements

• 3 to 5 years of project management experience delivering client-facing projects in IT services, managed services, cybersecurity, or a similar technology environment.
• Demonstrated ability to manage many concurrent projects in a high-volume environment while maintaining accuracy, follow-through, and a high-touch client experience.
• Solid understanding of the project lifecycle, including scope, schedule, resource planning, budget and hours tracking, risk, issue, and change management.
• Technical fluency in IT infrastructure, Microsoft cloud, networking, or security sufficient to coordinate work intelligently while relying on technical specialists for technical decisions.
• Strong written and verbal communication skills, including client emails, meeting recaps, status reports, and executive summaries that need minimal editing.
• Confidence facilitating meetings with clients, engineers, vendors, and leadership, and balancing client urgency against scope, capacity, and budget.
• Proficiency with Microsoft 365, including Outlook, Teams, SharePoint, Excel, and PowerPoint.
• Ability to lift and move IT equipment up to 50 lbs.

Nice To Haves

• PMP, CAPM, or a comparable certification.
• Experience in an MSP, MSSP, technology consulting, or IT professional services organization.
• Experience with ConnectWise PSA or a comparable PSA, ticketing, or project management platform.
• Familiarity with penetration testing, compliance audits, or Managed Services onboarding engagements.
• Experience with Power BI or similar reporting tools.

Responsibilities

• Review newly assigned projects and statements of work, validate scope against the sold opportunity, and resolve discrepancies before work begins.
• Send client welcome communications and serve as the client’s primary point of contact.
• Lead internal project reviews and client kickoff meetings, and distribute meeting minutes, action items, and next steps within 24 hours.
• Build project schedules, work plans, milestones, and communication cadences; confirm prerequisites, access, licensing, hardware, and client responsibilities.
• Coordinate technical resources according to skills, certifications, availability, and workload, and schedule engineer and tester time.
• For security engagements, confirm rules of engagement, testing windows, target scope, exclusions, and compliance drivers; for compliance engagements, coordinate evidence requests, interviews, and secure document exchange.
• Run recurring client check-ins and internal status meetings, documenting action items, decisions, and owners.
• Track deliverables, dependencies, risks, issues, and action items across the project portfolio, and escalate blockers before they affect timelines.
• Monitor estimated versus consumed hours, remaining budget, and percent complete on fixed-fee and time-and-materials projects, and flag potential overruns.
• Identify out-of-scope requests and manage the change order process with clients, sales, and delivery teams.
• Maintain accurate project status, work plans, time entries, notes, and documentation in ConnectWise and resource-scheduling tools.
• Provide timely written status updates to clients, technical leads, and leadership.
• Coordinate final deliverables, including reports, readouts, configuration documentation, and handover materials, and facilitate internal quality review where required.
• Obtain client acceptance, coordinate handoff to Managed Services or the client’s IT team, and notify Finance for invoicing.
• Close projects and tickets, archive project materials, send client satisfaction surveys, and capture lessons learned.
• Contribute to PMO standards, SOPs, templates, email communications, and reporting.
• Support PMO metrics including on-time delivery, budget accuracy, change order capture, closure timeliness, data quality, and client satisfaction.
• Mentor Project Coordinators and share best practices across the PMO.

Benefits

• Competitive compensation and performance-based incentives.
• Vacation and PTO.
• Employer-paid health and dental insurance for Cyber Advisors employees.
• 401(k) with employer matching.
• Professional development opportunities, including certifications and ongoing training.
• Hybrid flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed