Project Manager Support
About The Position
WidePoint Integrated Solutions Corp. is seeking a highly motivated Project Manager Support in Springfield, Virginia, to work in the fast-paced environment of a publicly traded company. The Project Manager Support provides assistance to Project Managers, delivers excellent customer service, and represents client needs and goals to help ensure quality. The role supports client account management, reporting, inventory, deliverables, onboarding and offboarding, special projects, and implementation planning. It also coordinates with WidePoint departments, clients, vendors, carriers, and developers to support the company’s technology management and related services.
Requirements
- Bachelor’s degree in a related field, such as Computer Science, Business, or Engineering.
- Proficiency with Microsoft Office Suite or related software.
- Strong attention to detail and organizational skills, including the ability to manage multiple tasks at once.
- Good analytical and problem-solving skills.
- Good written and oral communication skills.
- Experience with wireless telecommunications products and services.
- Professional demeanor for a customer-facing position.
- U.S. citizenship and ability to obtain a Secret security clearance.
Nice To Haves
- Prior wireline or wireless telecommunications experience.
- Accounting and budgeting experience.
Responsibilities
- Configure client Intelligent Technology Management System (ITMS) sites, including equipment, rate plan, cost center, and system-user updates.
- Assist Project Managers with client communications, conflict resolution, and compliance with contract deliverables.
- Help maintain accurate client databases and prepare weekly, monthly, quarterly, and yearly reports as requested.
- Help maintain accurate client inventories and build or update inventory records.
- Review client deliverables, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and reports, to ensure quality standards and client expectations are met.
- Assist with client onboarding and offboarding.
- Establish, manage, and assign processes for special projects so all parties have the necessary details.
- Coordinate across WidePoint departments to support Project Managers, represent the team, and set client expectations based on contracts.
- Work with Project Managers to communicate WidePoint capabilities and service offerings to clients.
- Provide guidance and training to Project Managers and customers on WidePoint offerings.
- Access vendor and carrier portals to obtain invoices, customer service records, and device reports.
- Work with developers to create new ITMS database requirements and reports.
- Assist in establishing implementation project plans that support client requirements.
- Perform other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
