IT Project Manager (Customer Support)

U.S. Pacific Fleet•Bremerton, WA

About The Position

The IT Project Manager (Customer Support) serves in the Information Technology & Cyber Security Department (Code 109) of PSNS and IMF, collaborating with Senior Waterfront IT Project Managers. The role reviews and analyzes IT requirements to determine technology services and feasibility, keeps management informed about emerging technologies, and supports the assessment, integration, and operability of software applications. The position also provides input to business and strategic plans and data calls, assesses customers’ IT use for compliance, reviews business requirements for complex IT computer systems, and assists with command projects and strategic planning to support design and implementation. The position provides project management and IT customer support for Waterfront Support Projects. This includes identifying, prioritizing, and analyzing IT problems, needs, and requests; providing immediate IT solutions using available tools and resources; and continuously leading and working with cross-functional teams to complete IT tasks and projects within established timelines. The employee provides reports and metrics and communicates IT issues to senior leadership. The position requires a security clearance, completion of required cyber workforce qualifications, and a government travel card. Work may involve travel within and outside the continental United States, including remote or isolated sites. The employee must be able to work an uncommon tour that may include nights, weekends, and holidays, and may be required to work overtime or unusual duty hours. Work takes place in areas with potentially harmful physical and chemical agents and high noise levels; personal protective equipment and participation in medical surveillance programs are required. Lifting items up to 50 pounds may be required.

Requirements

At least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service, or equivalent experience in the private or public sector.
Specialized experience in project management and IT customer support for Waterfront Support Projects, including identifying, prioritizing, and analyzing IT problems, needs, and requests; providing immediate IT solutions; and leading cross-functional teams to complete IT work within established timelines while providing reports, metrics, and communications to senior leadership.
Demonstrated attention to detail, including reviewing and analyzing IT requirements to determine technology services and feasibility.
Demonstrated customer service skills, including assessing customer needs, providing information or assistance, resolving problems, and keeping management informed about emerging technologies.
Demonstrated oral communication skills, including clearly articulating complex technical and management problems, presenting observations and findings, and making recommendations to senior managers.
Demonstrated problem-solving skills, including developing alternative approaches, implementing solutions and management decisions, and improving productivity through process improvements and new technology.
Must be a U.S. citizen and determined suitable for federal employment.
Must participate in the direct deposit pay program.
Must meet applicable time-in-grade requirements if a current federal employee applying for a GS position.
Must obtain and maintain an interim and/or final security clearance before entering on duty.
Must complete training and obtain and maintain a government credit card for travel-related purchases.
Must obtain and maintain a U.S. Passport and be able to travel on military and commercial aircraft for extended periods.
Must obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of the Navy policies for the IT Project Manager work role at the Intermediate proficiency level.
Must be able to wear required personal protective equipment continuously for the duration of the work shift and participate in medical surveillance programs.
May be required to lift items up to 50 pounds.
Must be able to work an uncommon tour, including nights, weekends, and holidays; overtime, night differential, or unusual duty hours may be required.

Responsibilities

Collaborate with Senior Waterfront Information Technology Project Managers.
Review and analyze IT requirements to determine technology services and feasibility.
Keep management informed about emerging technologies.
Support the assessment, integration, and operability of software applications.
Provide input to business plans, strategic plans, and data calls.
Review, analyze, and assess customer IT use for overall compliance.
Review business requirements for complex IT computer systems.
Assist with command projects and program strategic planning to support design and implementation.
Provide project management and IT customer support for Waterfront Support Projects.
Identify, prioritize, and analyze IT problems, needs, and requests.
Provide immediate IT solutions using available tools and resources.
Lead and work with multiple cross-functional teams to complete IT tasks and projects within established timelines.
Provide reports and metrics and communicate IT issues to senior leadership.
Obtain and maintain required cyber workforce qualifications and a government travel card.
Travel as required, including to CONUS and OCONUS locations and remote or isolated sites.
Wear required personal protective equipment and participate in medical surveillance programs.

Benefits

A comprehensive federal employee benefits package is available to eligible employees and their families; specific eligibility and benefits depend on position type.
Certain incentives, including recruitment, relocation, or student loan repayment, may be authorized for eligible selectees.
A relocation incentive may be authorized, subject to funding availability and policy.

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