IT Specialist (Customer Support)

Army National Guard Units • Indiantown Gap, PA

1d

About The Position

This is a National Guard Title 32 excepted service position with the Pennsylvania Army National Guard, part of the PA Deputy Chief of Staff G6. The position is a Dual Status Excepted Service Technician role, Position Description Number D2526P02, at the GS-2210-11 level. One or more positions may be filled. It requires membership in a compatible military assignment in the Pennsylvania National Guard, and the selectee must wear the military uniform. Accession is contingent upon verification of a Secret security clearance.

The IT Specialist (Customer Support) provides tiered customer support by addressing technical problems, installing and configuring systems, troubleshooting, performing maintenance, and providing training in response to customer needs and inquiries. The role supports customers in installing and operating personal computers, peripheral equipment, and related software; researches hardware and software problems; and maintains hardware and software architecture databases to reflect installations, turn-ins, and reportable software changes. Other duties may be assigned.

This position is open to eligible Pennsylvania National Guard members according to the stated areas of consideration. Permanent change of station costs will not be paid. The announcement describes the Department of Military and Veterans Affairs as a diverse team serving veterans and partners and preparing military personnel to safeguard the commonwealth.

Requirements

• National Guard membership is required, with membership in a compatible military assignment in the Pennsylvania National Guard required before the effective date of placement.
• Applicants who are not currently National Guard members must be eligible for immediate membership and employment in the National Guard in the military grade listed in the announcement.
• Eligible military grade: enlisted E1–E9.
• At least 36 months of specialized experience, education, or training involving techniques and requirements appropriate to an assigned computer applications or computer specialty area.
• Specialized experience must include planning assignment actions involving coordination outside the organizational unit and development of project controls; adapting guidelines or precedents to meet assignment needs; and preparing documentation on cost/benefit studies by summarizing and logically organizing material.
• General experience, education, or training providing basic knowledge of data processing functions and general management principles, sufficient to understand the stages required to automate a work process.
• Experience, training, and education must demonstrate the knowledge, skills, and abilities needed to perform the position; experience is evaluated by duties performed rather than length of service alone.
• A Ph.D. or equivalent, or three years of progressively higher-level graduate education leading to such a degree, is listed at the GS-11 level.
• A Secret security clearance must be verified for accession.
• Federal employment suitability is determined by a background investigation.
• Males born after December 31, 1959, must be registered for Selective Service.
• Selectees may be required to successfully complete a trial period.
• Participation in direct deposit is mandatory.
• The selectee is required to wear the military uniform.

Responsibilities

• Address customer problems and provide tiered-level customer support.
• Install, configure, troubleshoot, and maintain systems, and provide training in response to customer requirements or inquiries.
• Provide support and guidance on installing and operating personal computers, peripheral equipment, and associated software.
• Receive hardware or software problem requests and conduct in-depth research as needed.
• Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
• Perform other duties as assigned.

Benefits

• The announcement states that federal employees and their families have access to a comprehensive federal benefits package; specific benefits depend on position type and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree