IT SPECIALIST (Telecommunications Customer Support)

Naval Facilities Engineering Systems Command • Washington Navy Yard, DC

9d

About The Position

The IT Specialist serves in the Command Information Office of the Naval Facilities Engineering Systems Command, providing telecommunications customer support. The role manages wireless services and carrier relationships, analyzes program data, and maintains wireless-device inventory. It provides technical troubleshooting and end-user assistance and training across telecommunications support, and serves as the primary point of contact for complex telecommunications issues affecting NAVFAC Headquarters and enterprise users. The specialist also creates, maintains, and distributes process guides, FAQs, and standard operating procedures.

The position supports enterprise telecommunications programs involving VoIP, landline, and wireless systems, including Distributed Antenna Systems (DAS) and Flank Speed Telephony. Duties include managing device lifecycles and carrier accounts, analyzing usage and billing, coordinating provisioning and security, and working with technical vendors, major commands, field telecommunications managers, and end-users. The role applies DoW/DoN IT security policies and contract requirements and supports strategic acquisitions and recommendations to senior leadership.

Requirements

• Must be a U.S. citizen and determined suitable for federal employment.
• Must participate in direct deposit.
• New Department of the Navy employees must pass E-Verify employment verification.
• Current federal employees applying for GS jobs generally must meet the one-year time-in-grade requirement by the announcement closing date.
• Must obtain and maintain an interim and/or final security clearance before entering on duty.
• May be required to travel to CONUS and OCONUS locations, including remote or isolated sites, and travel on military and commercial aircraft for extended periods.
• Must complete training and obtain and maintain a government credit card for travel-related purchases.
• Must obtain and maintain qualifications under DoDM 8140.03 and Department of the Navy policies for the Cyberspace Workforce Tech Support Spec role at the Intermediate proficiency level.
• At least one year of IT-related experience demonstrating attention to detail, customer service, oral communication, and problem solving.
• At least one year of specialized experience at or equivalent to GS-12 in federal service or equivalent private- or public-sector experience.
• Demonstrated mastery of VoIP, landline, and wireless systems, including DAS and Flank Speed Telephony, while applying DoW/DoN IT security policies and NAVSUP IDIQ contract requirements.
• Experience managing enterprise telecommunications programs, wireless-device lifecycles, carrier accounts, mobile applications, wireless security policies, and cloud-based integrations in compliance with DoW/DoN policies and NAVSUP IDIQ mobility contract requirements.
• Experience analyzing telecommunications usage trends, auditing carrier billing, optimizing carrier plans, and applying financial management, PPBE, RMF, and project-management principles to support acquisitions and recommendations to senior leadership.
• Experience coordinating mobile-device provisioning, over-the-air security, upgrades, and lifecycle management, and serving as a liaison among technical vendors, major commands, and end-users.
• Experience leading cross-functional teams and field telecommunications managers through mentoring, technical documentation, SOP development, and training delivery.
• Males born after December 31, 1959, must be registered for Selective Service.
• Education is not a qualification requirement.

Responsibilities

• Act as a liaison with carriers to manage wireless services and ensure contract compliance.
• Conduct program data analysis and manage inventory of wireless devices.
• Troubleshoot hardware, software, and connectivity issues.
• Provide end-user assistance and training across telecommunications support.
• Serve as the primary point of contact for complex telecommunications issues for NAVFAC Headquarters and enterprise users.
• Create, maintain, and distribute process guides, FAQs, and standard operating procedures.
• Manage enterprise telecommunications programs, wireless-device lifecycles, carrier accounts, mobile applications, wireless security policies, and cloud-based integrations.
• Analyze telecommunications usage trends, audit carrier billing, and optimize carrier plans.
• Coordinate mobile-device provisioning, over-the-air security, upgrades, and lifecycle management.
• Coordinate with technical vendors, major commands, and end-users.
• Lead and mentor cross-functional teams and field telecommunications managers; develop technical documentation and deliver training on telecommunications platforms.

Benefits

• The announcement states that U.S. government careers provide a comprehensive benefits package for employees and their families; specific benefits depend on position type and eligibility.
• Relocation expense reimbursement or recruitment incentives may be offered by other hiring managers for similar positions, subject to funding and policy.
• A relocation incentive may be authorized; certain incentives, such as recruitment, relocation, or student loan repayment, may be authorized for eligible selectees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed