IT Specialist (Customer Support)

Army National Guard Units•New Castle, DE

About The Position

This is a National Guard Title 32 excepted service position with the Delaware Department of Information Management, National Guard. The position is a developmental career-ladder role at GS-2210-09, with a target full-performance level of GS-2210-11. At the GS-09 level, the incumbent works under closer-than-normal supervision and must complete at least 12 months of specialized work experience at that grade to achieve the GS-11 competency. Assignments increase in difficulty as the incumbent progresses. The employee receives formal and/or on-the-job instruction to learn the program area's functions and responsibilities, gains practical experience applying relevant knowledge, and uses professional or management theories, principles, and practices to complete assigned work. Supervisors and coworkers provide detailed assistance, guidance, and support as needed until advancement requirements are met. Other duties may be assigned. The position requires membership in a compatible military assignment in the Delaware Army National Guard before the effective date of placement, and the selectee must wear the military uniform. Applicants must meet applicable military grade, rank, time-in-grade, specialized-experience, suitability, and other employment requirements. A trial period may be required, direct deposit is mandatory, and the employee must meet requirements assigned to the DCWF code within six months of hire.

Requirements

Must be a member of the Delaware Army National Guard or eligible for immediate membership in a compatible military assignment before the effective date of placement.
Must be eligible for appointment in the military grade listed: E-1/PV1 through E-9/SGM, WO1 through CW4, or O-1/1LT through O-4/MAJ.
Must meet applicable time-in-grade and rank requirements by the announcement closing date.
Must meet the specialized-experience requirements by the announcement closing date.
GS-2210-09: At least one year of specialized experience equivalent to at least the next lower grade, including relevant experience, education, or training in computer operations, programming, systems analysis, or related work described in the announcement.
GS-2210-11: At least one year of specialized experience equivalent to at least the next lower grade, including relevant experience, education, or training in a computer applications or specialty area, project coordination and controls, adapting guidelines or precedents, or preparing cost-benefit study documentation as described in the announcement.
Must complete at least 12 months of specialized work experience at the GS-09 developmental level to achieve the GS-11 competency.
Must meet requirements assigned to the DCWF code within six months of hire.
Must meet federal employment suitability requirements as determined by a background investigation.
Males born after December 31, 1959, must be registered for Selective Service.
Must accept the requirement to wear the military uniform as a condition of employment.
Must participate in direct deposit.
May be required to successfully complete a trial period.
Education cannot substitute for specialized experience at GS-09 or GS-11.

Responsibilities

Complete progressively more difficult developmental assignments under supervision, with support and guidance from supervisors and coworkers as needed.
Learn the functions and operations of the assigned program area through formal and/or on-the-job instruction.
Apply relevant knowledge and professional or management theories, principles, and practices to assigned work.
Perform other duties as assigned.