Project Manager Support
About The Position
WidePoint Integrated Solutions Corp. is seeking a highly motivated Project Manager Support in Springfield, Virginia, to work in a fast-paced environment. The position supports the Project Manager and provides customer service to accounts, representing client needs and goals to help ensure quality. The role involves maintaining client systems, databases, and inventory; assisting with communications, reporting, deliverables, onboarding, and special projects; coordinating across WidePoint departments; and supporting implementation planning, customer guidance, and training. The position is customer-facing and requires a professional demeanor. The employee may also perform other related duties as assigned.
Requirements
- Bachelor’s degree in a related field, such as Computer Science, Business, or Engineering.
- Proficiency with Microsoft Office Suite or related software.
- Strong attention to detail and organizational skills to manage multiple tasks.
- Good analytical and problem-solving skills.
- Good written and oral communication skills.
- Experience with wireless telecommunication products and services.
- Professional demeanor for a customer-facing position.
- U.S. citizenship and ability to obtain a Secret security clearance.
Nice To Haves
- Prior wireline or wireless telecommunications experience.
- Accounting and budgeting experience.
Responsibilities
- Configure client Intelligent Technology Management System (ITMS) sites, including equipment, rate plans, cost centers, and user maintenance.
- Assist Project Managers with client communications, conflict resolution, and contract compliance for client deliverables.
- Maintain client database accuracy and assist with requested weekly, monthly, quarterly, and yearly reports.
- Maintain client inventory accuracy and assist with building and updating inventory.
- Review client deliverables, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and reports, to ensure quality standards and client expectations are met.
- Assist with client onboarding and offboarding.
- Establish, manage, and assign processes for special projects so all parties have necessary details.
- Work across WidePoint departments to support the Project Manager, represent the team, and set client expectations based on the contract.
- Understand WidePoint capabilities and service offerings and work with the Project Manager to communicate offerings to clients.
- Work with Project Managers and customers to provide guidance and training on WidePoint offerings.
- Access vendor and carrier portals to retrieve invoices, customer service records, and device reports.
- Work with developers to create new ITMS database requirements and reports.
- Assist in establishing implementation project plans that support client requirements.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
