Project Manager, Client Implementations (Pavillio)

HHAeXchange•Greater Minneapolis-St. Paul Area, MN

21h•Hybrid

About The Position

HHAeXchange is seeking a Commercial Project Manager (Project Manager, Client Implementations) to lead and execute product implementations, drive client engagement, and support customer success. The role serves as customers’ primary contact, trusted advisor, and senior resource throughout implementation, leading new customers through the HHAeXchange Enterprise onboarding process and helping them get up and running effectively. This position works closely with Sales, Product, Client Success, Solutions, and other internal and external stakeholders. It involves understanding customer business and system needs, planning and managing implementations, facilitating product training and configuration, and communicating client feedback and risks to internal teams. The role also supports continuous improvement of onboarding processes and maintains project and customer documentation. The position is hybrid, with an expectation to report to the Bloomington, Minnesota office three days per week, typically Tuesday, Wednesday, and Thursday. Travel is up to 10%, including overnight travel, with visits to customer sites as required. This is a full-time, exempt, benefits-eligible position.

Requirements

Bachelor’s degree.
At least 5 years of project management experience; software implementation experience in a client-facing capacity is preferred.
Strong knowledge of the healthcare industry.
Understanding of project methodologies, including Waterfall and Agile, and knowledge of the PMBOK Framework.
Working experience with MS Project or a similar project management tool.
Excellent team leadership skills and the ability to prioritize and self-direct.
Proven track record of delivering projects on time and within agreed-upon scope.
Ability to work on a team and lead others as needed to complete projects.
Excellent verbal, written, and interpersonal communication skills.
Ability to learn quickly and work under minimal supervision.
Ability to travel to customer sites to deliver on-site services when required.
Strong project management skills and ability to prioritize activities.
Ability to build strong relationships with customers and internal team members.
Engaging, collaborative approach to cross-functional work.
Excellent communication, listening, and decision-making skills.
Strong understanding of customer and market dynamics and requirements.
Ability to thrive in a dynamic, fast-paced environment.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

Nice To Haves

PMP certification.
Experience in software implementation in a client-facing capacity.

Responsibilities

Lead a high volume of new customers through the HHAeXchange Enterprise onboarding process using comprehensive planning and engagement activities.
Collaborate with Sales, Product, and Client Success teams to align implementations with client objectives and organizational goals.
Build customer relationships and serve as a leader and trusted advisor to understand customer needs, support successful configuration, and drive product utilization and adoption.
Establish project teams and develop and execute project management best practices, methodologies, processes, and tools.
Assess customer business and system needs and make tactical planning recommendations.
Partner with the Solutions team as needed to develop workflows for complex customer needs.
Facilitate product training and configuration sessions and serve as a system subject matter expert.
Liaise with internal and external stakeholders to communicate client needs and support customers.
Communicate customer product and process feedback to the Team Lead to help resolve system performance and configuration issues.
Submit internal configuration and system resolution requests to the Team Lead for escalation.
Adopt process changes that improve onboarding efficiency, automation, and quality.
Proactively mitigate client risk and make timely internal escalations in accordance with internal risk processes and SOPs.
Complete administrative tasks, including Salesforce account documentation, customer meeting minutes, Outlook calendar management, and PTO coverage planning.
Continue learning HHAeXchange software applications and business solutions through product release notes, Product Beat Webinars, and required WorkRamp training and certificates.
Perform other duties as assigned by a supervisor or HHAeXchange leader.