Project Manager - Implementations

ProTrans•Duncan, SC

11h

About The Position

The Project Manager – Implementations leads customer launches and applicable change management initiatives through the full project lifecycle. The role is accountable for cross-functional execution, project governance, risk management, stakeholder communication, issue resolution, readiness validation, and successful transition into stabilization and operational ownership. Serving as the primary project leader and customer point of contact, the Project Manager aligns customers, stakeholders, and operational teams around project outcomes. The role maintains adherence to Launch Governance standards, implementation methodologies, project scope, timelines, and organizational priorities. It partners with functional teams and Commercial to manage customer expectations and ensure operational, financial, and customer readiness. The role maintains project plans, documentation, dashboards, governance artifacts, and reporting; communicates project health, milestones, risks, and decisions; and supports governance reviews, launch execution, stabilization, closure, and continuous improvement. Domestic and international travel may be required to support launches, readiness reviews, site visits, stakeholder meetings, and stabilization efforts.

Requirements

Bachelor's degree in International Business, Project Management, Supply Chain, Logistics, Industrial Engineering, Operations Management, or a related field.
At least 5 years of progressive experience in project management, program management, operations, supply chain, logistics, transportation, customer implementations, business transformation, or a related operational environment.
Experience leading cross-functional initiatives involving multiple stakeholders, operational dependencies, and competing priorities.
Experience managing projects through the full lifecycle, including initiation, planning, execution, go-live, stabilization, and closure.
Experience working directly with customers and internal stakeholders to align requirements, manage expectations, resolve issues, and drive outcomes.
Experience facilitating project meetings, stakeholder reviews, risk discussions, governance activities, and project decision-making.
Strong understanding of transportation, logistics, supply chain, and operational environments.
Working knowledge of project and program management principles, methodologies, governance practices, and stakeholder management techniques.
Experience developing project plans, managing project risks, maintaining governance documentation, and facilitating cross-functional execution.
Experience managing project communications, status reporting, issue resolution, and stakeholder alignment.
Ability to drive execution and accountability without direct authority.
CAPM certification, an equivalent project management certification, or demonstrated project management training and experience.
Advanced Microsoft Excel skills for project tracking, reporting, analysis, and performance monitoring.
Strong Microsoft PowerPoint skills and ability to develop customer-facing and executive-ready presentations.
Proficiency with Microsoft Word and business documentation standards.
Experience maintaining project documentation, governance artifacts, dashboards, and reporting tools.
Strong analytical and problem-solving capabilities, including translating information into actionable recommendations.
Strong written and verbal communication skills, including customer communication, stakeholder engagement, meeting facilitation, and presentation delivery.
Professional fluency in English and Spanish, written and verbal.
Ability to travel domestically and internationally as required to support customer launches, implementation activities, operational readiness reviews, site visits, stakeholder meetings, and stabilization efforts.
Strong communication, facilitation, stakeholder engagement, customer relationship management, and expectation management skills.
Conflict resolution, negotiation, problem-solving, influence, and accountability-driving capabilities.
Organizational awareness, cross-functional collaboration, risk identification, escalation management, and decision facilitation skills.
Emotional intelligence, resilience, composure under pressure, ownership, attention to detail, and a bias toward execution and results.
Ability to navigate ambiguity, conflict, and competing priorities while maintaining project momentum and governance discipline.

Nice To Haves

Advanced degree in Project Management, Business, Operations, Supply Chain, or a related discipline.
Experience supporting customer-facing implementations, launches, or strategic operational initiatives.
Experience supporting organizational change, operational readiness, or process improvement initiatives.
Experience working in fast-paced operational environments with multiple concurrent priorities.
Agile, Scrum, Lean Six Sigma, or equivalent project/program management training.
Experience with Smartsheet, Power BI, Optimiz, or similar project management, reporting, analytics, and performance management platforms.
Experience developing dashboards, project reporting, and governance tracking mechanisms.

Responsibilities

Lead customer launches and applicable Change Management initiatives through the full project lifecycle in accordance with project management methodologies and Launch Governance standards.
Develop, maintain, and execute project management tools, documentation, governance artifacts, and project plans.
Drive cross-functional execution by facilitating alignment, decision-making, accountability, follow-through, and issue resolution.
Serve as the primary project leader and customer point of contact throughout the implementation lifecycle.
Partner with Commercial to establish and manage customer expectations in alignment with project scope, capabilities, readiness, and governance requirements.
Facilitate customer meetings, implementation reviews, project status discussions, risk discussions, governance activities, and decision-making.
Communicate project status, risks, decisions, milestones, and project health to customers, internal stakeholders, and leadership.
Maintain accurate, complete, and current project documentation, including project plans, customer profiles, RAID logs, meeting notes, status reports, post-launch metrics, and closure documentation.
Maintain project dashboards, governance reporting, implementation metrics, weekly status reports, executive summaries, and governance materials.
Partner with Operations, Planning, Carrier Management, Client Services, Finance, Commercial, IT, and other functional teams to execute projects successfully.
Identify, document, and manage project risks, assumptions, dependencies, and issues; facilitate resolution and escalate critical items when leadership intervention is needed.
Validate operational, financial, and customer readiness requirements throughout the project lifecycle.
Support launch execution, stabilization activities, project closure, and transition into operational ownership.
Follow Launch Governance methodologies, standards, templates, and launch playbooks.
Support continuous improvement, contribute lessons learned and best practices, and recommend process improvements.