Sr. Project Manager - Implementations

Corpay • Brentwood, TN

1d • Onsite

About The Position

Corpay is hiring a Senior Project Management Implementations professional within its Corpay Payables division and Commercial Card Implementations line of business. The position is located in Brentwood, Tennessee. The role works directly with enterprise customers and collaborates with internal teams and stakeholders to resolve implementation challenges, manage project requirements, and deliver successful customer outcomes. It reports to the Senior Director and regularly collaborates with Commercial Card, Implementation, Product, Sales, and other cross-functional teams. Corpay provides an assigned workspace in its Brentwood office, company-issued equipment, and formal, hands-on training.

The role leads complex customer implementations across Virtual Card, Multi-Card, and Expense products, from initiation through launch. It provides a consultative, high-touch customer experience while managing project plans, communications, risks, dependencies, and action items. The person in this role is expected to adapt to changing customer needs, handle ambiguous or complex situations, coordinate internal expertise or escalations when needed, and develop subject-matter expertise in Commercial Card products and implementation requirements. The role also identifies opportunities to improve implementation processes and the customer experience.

Requirements

• Bachelor's degree required.
• Demonstrated experience managing customer or client implementations from initiation through completion.
• Demonstrated experience working directly with external customers in a client-facing environment.
• Experience managing complex or enterprise-level customer relationships and stakeholders.
• Strong project planning, organization, prioritization, and time-management skills.
• Ability to manage multiple projects and competing priorities simultaneously.
• Strong customer-facing communication, presentation, and meeting facilitation skills.
• Ability to operate effectively in ambiguous, changing, or complex environments.
• Strong critical-thinking and problem-solving skills, including determining next steps without relying solely on prescribed processes.
• Strong follow-up, documentation, and action-item management skills.
• Ability to take ownership of issues and drive them through resolution.
• Ability to build relationships and influence stakeholders across multiple levels and functions.
• Learning agility, curiosity, and willingness to ask questions and seek additional information when needed.
• Ability to work independently, exercise sound judgment, and recognize when escalation or additional expertise is required.
• Ability to adapt established processes based on customer or project requirements.
• Strong attention to detail while maintaining focus on overall project objectives and customer outcomes.
• Four or more years of experience in project management, implementation management, client implementation, or related experience is preferred.

Nice To Haves

• Commercial Card, payments, FinTech, or financial services experience is preferred but not required.
• Experience within SaaS, technology, healthcare, enterprise software, professional services, customer onboarding, or another complex implementation environment will also be considered.

Responsibilities

• Lead complex customer implementations across Virtual Card, Multi-Card, and Expense products from initiation through successful launch.
• Manage enterprise customer implementations and provide a consultative, high-touch customer experience.
• Serve as a primary implementation point of contact for customers and key internal stakeholders.
• Develop and maintain project plans, timelines, milestones, dependencies, deliverables, and action items.
• Lead customer meetings, implementation discussions, project status updates, and other implementation-related communications.
• Build trusted relationships with enterprise customers and provide consultative support throughout the implementation lifecycle.
• Adapt project plans and implementation approaches as customer requirements, priorities, and circumstances change.
• Operate effectively in complex or ambiguous situations where solutions may not be documented or covered by an established process.
• Identify project risks, issues, dependencies, and unanswered questions, and proactively drive them toward resolution.
• Determine when additional research, internal expertise, or escalation is required and engage appropriate resources.
• Document meeting notes, decisions, owners, next steps, and action items clearly.
• Follow through on commitments and ensure outstanding action items are completed.
• Manage multiple projects, customers, stakeholders, priorities, and deadlines simultaneously.
• Navigate complex or challenging customer conversations while maintaining strong relationships and project momentum.
• Partner with internal teams to resolve implementation challenges and support successful customer outcomes.
• Learn Commercial Card products, processes, and implementation requirements and develop into a trusted Subject Matter Expert.
• Identify opportunities to improve implementation processes and enhance the overall customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior