Sr. Project Manager - Implementations

Corpay•Brentwood, TN

22h•Onsite

About The Position

Corpay is hiring a Senior Project Manager - Implementations in its Corpay Payables division, within the Commercial Card Implementations line of business. The position is based in the Brentwood, Tennessee office and works directly with enterprise customers and internal teams to resolve implementation challenges, manage project requirements, and deliver successful customer outcomes. The role reports to the Senior Director and collaborates with Commercial Card, Implementation, Product, Sales, and other cross-functional teams. The position leads complex customer implementations across Virtual Card, Multi-Card, and Expense products, from initiation through launch. It provides consultative, high-touch customer support throughout the implementation lifecycle, manages project plans and communications, identifies and drives resolution of risks and issues, and coordinates internal resources as needed. The role also learns Commercial Card products and processes to become a trusted subject matter expert and identifies opportunities to improve implementation processes and the customer experience. Corpay provides an assigned workspace in its Brentwood office, company-issued equipment, and formal, hands-on training.

Requirements

Bachelor's degree required.
Demonstrated experience managing customer or client implementations from initiation through completion.
Demonstrated experience working directly with external customers in a client-facing environment.
Experience managing complex or enterprise-level customer relationships and stakeholders.
Strong project planning, organization, prioritization, and time-management skills.
Ability to manage multiple projects and competing priorities simultaneously.
Strong customer-facing communication, presentation, and meeting facilitation skills.
Ability to operate effectively in ambiguous, changing, or complex environments.
Strong critical-thinking and problem-solving skills, including determining appropriate next steps without relying solely on prescribed processes.
Strong follow-up, documentation, and action-item management skills.
Ability to take ownership of issues and drive them through resolution.
Ability to build relationships and influence stakeholders across multiple levels and functions.
Learning agility, curiosity, and willingness to ask questions and seek additional information when needed.
Ability to work independently, exercise sound judgment, and recognize when escalation or additional expertise is required.
Ability to adapt established processes based on customer or project requirements.
Strong attention to detail while maintaining focus on overall project objectives and customer outcomes.

Nice To Haves

Four or more years of experience in project management, implementation management, client implementation, or related experience is preferred.
Commercial Card, payments, FinTech, or financial services experience is preferred but not required.
Experience in SaaS, technology, healthcare, enterprise software, professional services, customer onboarding, or another complex implementation environment will also be considered.

Responsibilities

Lead complex customer implementations across Virtual Card, Multi-Card, and Expense products from initiation through successful launch.
Manage enterprise customer implementations while providing a consultative, high-touch customer experience.
Serve as a primary implementation point of contact for customers and key internal stakeholders.
Develop and maintain project plans, timelines, milestones, dependencies, deliverables, and action items.
Lead customer meetings, implementation discussions, status updates, and other implementation-related communications.
Build trusted relationships with enterprise customers and provide consultative support throughout the implementation lifecycle.
Adapt project plans and implementation approaches as customer requirements, priorities, and circumstances change.
Work effectively in complex or ambiguous situations where solutions may not be documented or covered by an established process.
Identify project risks, issues, dependencies, and unanswered questions, and proactively drive them toward resolution.
Determine when additional research, internal expertise, or escalation is needed and engage appropriate resources.
Document meeting notes, decisions, owners, next steps, and action items clearly.
Follow through on commitments and drive outstanding action items to completion.
Manage multiple projects, customers, stakeholders, priorities, and deadlines simultaneously.
Navigate challenging customer conversations while maintaining relationships and project momentum.
Partner with internal teams to resolve implementation challenges and support successful customer outcomes.
Learn Commercial Card products, processes, and implementation requirements and develop into a trusted subject matter expert.
Identify opportunities to improve implementation processes and enhance the customer experience.