Implementations Manager

Raptor Technologies

1d • Remote

About The Position

The Implementations Manager is responsible for effectively delivering all customer-facing projects, leading a team of multifunctional consultants, and managing departmental initiatives that improve the customer journey. The role is accountable for tactical team or departmental results and generally does not have individual-contributor responsibilities, though it may bridge capacity gaps when needed.

The manager translates organizational goals into team and individual objectives; sets performance standards and KPIs; establishes processes, coverage, and accountability; and supports team members through regular one-on-ones, coaching, feedback, and performance reviews. In partnership with HR, the manager establishes role expectations, makes hiring and other employment decisions, and handles employee relations, including conflict resolution and disciplinary conversations.

Raptor Technologies provides SaaS and mobile technology, training, and consultation for school safety across prevention, preparation, response, and recovery. The company describes a remote-first philosophy and offers workplace flexibility and a benefits package.

Requirements

• At least 4 years of experience managing project consulting teams in a cross-functional matrix environment.
• Experience with high-volume project delivery.
• Strong background in software implementation.
• Salesforce experience.
• Bachelor’s degree or higher, or equivalent experience.
• At least 4 years managing customer-facing project delivery.
• Advanced Microsoft Excel skills.

Nice To Haves

• Minor or advanced degree in business or STEM, or equivalent experience.
• Managerial experience deploying software solutions.

Responsibilities

• Lead effective implementation of customer-facing projects and a team of multifunctional consultants.
• Lead departmental initiatives to enhance the customer journey.
• Translate organizational goals into team and individual goals.
• Establish routine one-on-ones, delegate work, and adjust scope and priorities as needed.
• Partner with HR to define job descriptions and role expectations.
• Ensure appropriate work coverage, division of responsibilities, and clear processes and procedures.
• Establish performance standards and KPIs and determine appropriate outcomes based on them.
• Provide tactful, actionable feedback and resolve people-related issues and stressful situations.
• Conduct quarterly and annual performance reviews and compensation, promotion, and disciplinary conversations.
• Manage employee relations and conflict resolution, involving HR as needed.
• Develop and maintain a culture of responsibility and accountability through effective training, coaching, recognition, workflows, and performance standards.
• Make final hiring and other employment decisions in partnership with HR.
• Bridge individual-contributor capacity gaps when necessary.

Benefits

• Flexible paid time off.
• Paid parental leave.
• 11 paid holidays per year.
• Affordable medical, dental, and vision coverage; employee-only medical coverage is paid 100% by the company.
• 401(k) employer contribution.
• Company-paid life insurance, short-term disability, and long-term disability.
• Remote-first philosophy and workplace flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager