Project Manager, Client Implementations (Pavillio)
About The Position
The Project Manager, Client Implementations (Commercial Project Manager) leads HHAeXchange product implementations and serves as the customer’s primary contact, trusted advisor, and senior resource throughout the implementation process. The role guides a high volume of new customers through enterprise onboarding, helping them configure and adopt the product and get up and running effectively. The Project Manager collaborates with sales, product, client success, solutions, and other stakeholders to align implementation work with customer objectives and organizational goals. This is a hybrid role requiring attendance at the Bloomington, Minnesota office three days per week, typically Tuesday through Thursday. Travel may be required up to 10%, including overnight travel, and may include visits to customer sites to provide on-site services. The position is full-time and exempt.
Requirements
- Bachelor’s degree.
- At least 5 years of project management experience, preferably in client-facing software implementation.
- Strong knowledge of the healthcare industry.
- Understanding of project methodologies, including Waterfall and Agile, and knowledge of the PMBOK Framework.
- Experience using MS Project or a similar project management tool.
- Strong team leadership skills and ability to prioritize and self-direct.
- Track record of delivering projects on time and within agreed scope.
- Ability to work on a team and lead others as needed to complete projects.
- Excellent verbal, written, interpersonal, and listening skills, as well as decision-making ability.
- Ability to learn quickly and work under minimal supervision.
- Ability to travel to customer sites for on-site services when required.
- Strong project management and prioritization skills.
- Ability to build strong relationships with customers and internal team members.
- Collaborative and engaging approach to cross-functional work.
- Strong understanding of customer and market dynamics and requirements.
- Ability to thrive in a dynamic, fast-paced environment.
- Proficiency with MS Office Suite, including Excel, Word, PowerPoint, and Outlook.
Nice To Haves
- PMP certification.
Responsibilities
- Lead new customers through the HHAeXchange Enterprise onboarding process through comprehensive planning and engagement.
- Collaborate with sales, product, and client success teams to align with client objectives and organizational goals.
- Build customer relationships, understand customer needs, and support successful configuration, product utilization, and adoption.
- Establish project teams and develop and execute project management practices, methodologies, processes, and tools.
- Assess customer business and system needs and recommend tactical plans; partner with the solutions team on complex needs and workflows.
- Facilitate product training and configuration sessions and serve as a system subject matter expert.
- Liaise with internal and external stakeholders to communicate client needs and support customers.
- Communicate customer product and process feedback to the Team Lead and raise configuration or system-resolution requests for escalation.
- Adopt process changes that improve onboarding efficiency, automation, and quality.
- Proactively mitigate client risk and make timely internal escalations according to internal processes and SOP.
- Complete administrative tasks, including Salesforce account documentation, meeting minutes, Outlook calendar management, and PTO coverage planning.
- Maintain product and business-solution knowledge through release notes, webinars, and required internal training and certificates.
- Perform other duties as assigned.
Benefits
- Competitive health plans.
- Paid time off.
- Company-paid holidays.
- 401(k) retirement program with a company-elected match.
- Other company-sponsored programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
