Project Manager, Business Process & Systems

ForTec Medical•Hudson, OH

22h

About The Position

ForTec Medical is seeking an experienced Business Process & Systems Project Manager to lead initiatives that improve business processes, optimize systems, and support organizational strategic objectives. Working with business leaders, subject matter experts, IT Architecture, Engineering, and other SDI team members, this position evaluates solutions from an enterprise perspective and ensures alignment with business priorities. The role manages projects throughout their lifecycle, from discovery and business analysis through implementation, business acceptance, and evaluation of outcomes. The position develops a strong understanding of business systems and how they support processes across departments. It assesses how systems are used, identifies ways to improve efficiency and business alignment, reduces manual workarounds and inefficient workflows, and analyzes whether challenges call for changes to processes, systems, data, or user practices. It prioritizes optimizing existing systems before recommending new technology and works with business and IT leaders to address gaps in processes, system configuration, and data ownership. The role leads business process discovery, analysis, documentation, and future-state design; identifies inefficiencies, risks, and improvement opportunities; translates findings into requirements; and recommends sustainable improvements with measurable outcomes. It also helps evaluate strategic initiatives and prepare materials for leadership review, approval, and prioritization. Project delivery responsibilities include coordinating stakeholders and external partners, requirements and dependencies, business validation and User Acceptance Testing, formal business acceptance, rollout planning, communications, training, organizational change, and evaluation of business outcomes.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Information Systems, or a related field, or an equivalent combination of education and relevant practical business experience.
At least 7 years of progressive professional experience in business operations, project management, process improvement, business analysis, or a related field, including substantial practical business experience.
Experience managing projects or cross-functional initiatives, including coordinating stakeholders, deliverables, timelines, and priorities.
Experience collaborating across business functions and using business analysis, process mapping, project management, and Microsoft 365 tools.
Demonstrated strengths in business process analysis, process improvement, project management, requirements development, future-state solution design, or related disciplines.
Working knowledge of enterprise business systems and aptitude for understanding system functionality, integrations, data flows, and business impacts.
Understanding of how business processes, people, systems, and data interact to support organizational objectives.
Strong analytical, critical-thinking, and problem-solving abilities, with curiosity to question assumptions and identify underlying business challenges.
Sound business judgment and ability to evaluate opportunities and decisions from an enterprise-wide perspective.
Ability to independently organize, prioritize, and manage multiple initiatives while remaining accountable for commitments and results.
Excellent communication, listening, facilitation, and relationship-building skills, including the ability to influence stakeholders and build consensus across organizational levels without direct authority.
Strong attention to detail, organizational skills, and commitment to accurate, clear, and useful documentation.
Self-motivated, adaptable, and proactive, with willingness to learn, explore new approaches, and operate effectively in evolving environments.

Nice To Haves

Experience in a complex, multi-location, or growing organization.
Professional certification in project management, business analysis, or process improvement, such as PMP, Lean Six Sigma, or equivalent credentials.

Responsibilities

Develop and maintain knowledge of the organization’s business systems, their functionality, and how they support cross-departmental processes.
Evaluate system usage and identify opportunities to improve efficiency, effectiveness, and alignment with business needs while reducing manual workarounds, duplicate data entry, and inefficient workflows.
Analyze business challenges to determine whether improvements require changes to processes, systems, data, or user practices, prioritizing optimization of existing systems before recommending new technology.
Identify gaps in business processes, system configuration, and data ownership, and work with business and IT leaders to establish and document responsibilities.
Collaborate with business leaders and subject matter experts to understand objectives, operational challenges, and improvement opportunities.
Lead current-state process discovery, analysis, and documentation, including workflows, business rules, roles, responsibilities, and system interactions.
Facilitate future-state process design that addresses business objectives, stakeholder input, cross-functional impacts, and dependencies.
Identify and document process inefficiencies, deficiencies, risks, and improvement opportunities; evaluate potential impacts and benefits and communicate recommendations to stakeholders.
Translate process findings and future-state designs into documented business requirements; recommend sustainable improvements and help establish measurable outcomes and evaluate results.
Evaluate improvement opportunities with business leaders and recommend consideration as strategic initiatives when warranted.
Support preparation and presentation of Strategic Initiative Briefs and related materials for leadership review, approval, and prioritization.
Manage assigned initiatives and projects from discovery and planning through implementation, business acceptance, and closure.
Coordinate business stakeholders, SDI team members, IT Architecture, Engineering, and external partners to clarify requirements, dependencies, and responsibilities.
Coordinate business validation and User Acceptance Testing, ensuring appropriate stakeholder participation and formal business acceptance.
Work with business owners and implementation teams on rollout planning, communications, training, organizational change, and evaluation of business outcomes.